IT Hardware Support Specialist, Equipment Maintenance

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™, and SanDisk® Professional brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform routine and scheduled hard drive backups to ensure data integrity and availability.
• Manage hard drive repository for all manufacturing tooling computers, ensuring backups are readily available.
• Install, configure, and maintain desktop computers, laptops, printers, and related hardware devices.
• Diagnose and troubleshoot computer hardware and software errors, including desktops, laptops, and peripheral devices.
• Create scripts for system backups, log collection, and troubleshooting common IT issues.
• Develop and execute SQL queries to extract, analyze, and validate data for reporting.
• Manage hardware inventory and maintain accurate documentation of repairs, replacements, and maintenance activities.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Ensure proper disposal of old or damaged hardware in compliance with company policies.
• Adhere to all safety policies and procedures and support manufacturing needs, including occasional overtime as required.

Qualifications

REQUIRED

• AA degree in Computer Engineering or BS degree in Computer Science preferred. Certifications from vocational or trade schools in computer technology or hardware maintenance, or an equivalent combination of education and experience, are acceptable.
• Hands-on experience with hard drive imaging and backup tools.
• Strong troubleshooting skills for hardware and software issues.
• Familiarity with IT asset management and documentation best practices.
• Excellent communication and problem-solving skills.

PREFERRED QUALIFICATIONS

• Ability to write SQL queries for data extraction and reporting.
• Advanced skills in Microsoft Excel, including pivot tables and data analysis functions.
• Ability to design, build, and maintain interactive BI dashboards using Spotfire or similar tools for data visualization and reporting.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the d