Principal Customer Quality Engineer

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

Analog Devices (NASDAQ: ADI) designs and manufactures semiconductor products and solutions. We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure and act. 

This position is located at our Munich office in Germany.

Responsibilities: 

·       Manage wide-ranging key customer relationships (Automotive, Industrial, Aerospace, Military, Consumer, etc.) with a focus on various quality aspects. Duties include management and communication of customer failure analysis requests, issue resolution, improvement activities, new product introduction (e.g. APQP/PPAP), PCN communication and approvals, periodic quality reviews and customer quality status reports. 

·       Work effectively with various departments and functions (sales, customer operations, business unit test, design, product and planning engineers and other regional quality engineers) to timely address and solve customer inquiries and challenges. 

·       Advocate for customers by representing their views and requirements. Understand, interpret, initiate and drive quality system/process improvements to meet customer’s evolving needs by meeting or exceeding customer expectations as reflected in customer responses and scorecard performance. 

·       Negotiate Customer Quality Agreements as needed and help facilitate customer audits.

·       The candidate should be a self-motivated quick learning problem solver with excellent communication skills who can find and facilitate data-driven solutions for complex issues. 

·       This role also requires partnership with customers on PCN and PDN change management activities.

Qualifications: 

·       Bachelor’s degree in Electrical or Electronics Engineering or related technical field. Master’s degree or higher preferred. 

·       Minimum 10 years of relevant experience

·       Solid background in quality systems, semiconductors wafer fabrication, assembly and test operations

·       Proven problem solving with excellent analytical, verbal and written communication skills including ability to present internally and externally to multiple levels of an organization.