Senior Manager, Ambulatory Capacity Management

Pay Range

$131,800.00-$217,500.00

Company Overview

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. 

 

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Job Description

Exciting Opportunity at MSK: We are hiring a Senior Manager to join the newly developed Ambulatory Capacity Management (ACM) team. We collaborate with multiple departments to influence, define, and execute key strategic & tactical priorities in the areas of access, templates, EPIC, and ambulatory operations.

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The Senior Manager will develop and manage a team of operational resources, skilled in outpatient operations and awareness of the EPIC Cadence application. They will work closely with departments to support access and govern templates following organizational and departmental guiding principles.

 

Role Overview:

• Partner with key stakeholders across MSK to create positive working relationships, including the ACM team, Operations Managers, Clinical Departments, Patient Access Services (PAS), Nexus, Practice Plan, and others
• Work with clinical and operational leadership to partner in assessing access and establishing recommendations to ensure effective access
• Lead and influence the design & build of new dashboards or refinement of existing dashboards
• Ongoing review of data & metrics to link access efforts with templates and ensure appropriate alignment with guiding principles
• Overseeing the development, implementation, and ongoing optimization of operational systems & processes

 Key Qualifications:

• 4+ years of experience in staff management in the outpatient/ambulatory operations setting
• Strong technical understanding of customer relations, along with excellent leadership, organization, time management, and communication skills
• Experience with data collection and analysis, and proficiency in tools such as Tableau, Excel, PowerPoint, Word, etc.
• Strong analytic and decision-making abilities

 Core Skills:

• Skilled in management, including strategy development, prioritization, action planning, execution, and development of monitoring tools
• Ability to manage multiple, competing priorities within the context of a complex and large organization
• Excellent ability to work with senior organizational leadership and with staff across complex multi-entity organization
• Excellent interpersonal skills are required along with experience in working with multi-disciplinary groups

 Additional Information:

 

Hours: Monday - Friday, 9 am - 5 pm (hybrid schedule)

Location: 1275 York Ave.

 

Reporting to the Associate Director, ACM

 

Pay Range: $98,500 - $157,600

 

Helpful Links:

• MSK Compensation Philosophy
• Review Our Greats Benefits Offerings

Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

 

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