Store Manager

GV-VERSACE Brussels Waterloo

WHY WORK FOR VERSACE
Our stores fully embody the spirit of Versace: Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees.
Founded in 1978, Versace is one of the leading global fashion design houses. Under the Artistic Direction of Donatella Versace since 1997, Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances.

WHO YOU ARE
Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. The Store Manager will join our team reporting to the Area Manager supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service.

WHAT YOU WILL DO
Business Development

• Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies

• Responsible for the sales and KPIs performance of the store

• Partner with the Area Manager to prepare periodical reporting on competitors, product, potential opportunities to maximize sales and margin goals

• Analyze sell through and liaise regularly with the different divisions on product

• availability and market trends to maximize productivity

• Develop business strategies, set achievable goals and targets and implement

• incentives to help boost sales

Team Management

• Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities

• Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations

• Attract, develop and lead a high-performance team through effective training,

• coaching and/or motivational activities

• Motivate team to drive results through effective training, accountability and

• celebrating successes

• Ensure the in-store follow-up after trainings delivered on the brand, products,

• operations and soft skills

• Plan and conduct daily and weekly in store briefings to motivate the team, set

• objectives and show how to reach them

• Support with informative and inspiring participation the new staff onboarding experience

Client Management

• Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experience

• Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions

• Develop and expand customer base by capitalizing on high-profile clientele and

• sales

• Maintain an active social relationship with clients and community by understanding the needs and changes of the market

CRM

• Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity.

• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

• Support the organization of in-store & promotional events, liaising with merchandising & PR team

Store Management and Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting

• etc.)

• Remain in compliance with operational and company policies and procedures

• Ensure store presentation and visual merchandising standards are maintained

• according to company directives and participate to VM set-up

• Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses

YOU’LL NEED TO HAVE

• 3-5 years of experience in retail management – luxury experience preferred

• Full understanding of speciality retail, including business development, visual

• merchandising and store operations