Customer Support Specialist (Remote)

🎨 OpusClip is the world's No.1 AI video agent, built for authenticity on social media.

We envision a world where everyone can authentically share their story through video, with no expertise needed. Within just 18 months of our launch, over 10 million creators and businesses have used OpusClip to enhance their social presence.

We have raised $50 million in total funding and are fortunate to have some of the most supportive investors, including SoftBank Vision Fund, DCM Ventures, Millennium New Horizons, Fellows Fund, AI Grant, Jason Lemkin (SaaStr), Samsung Next, GTMfund, Alumni Ventures, and many more.

Check out our latest coverage by Business Insider featuring our product and funding milestones, and our recognition as one of The Information's 50 Most Promising Startups in 2024.

Headquartered in Palo Alto, we are a team of 100 passionate and experienced AI enthusiasts and video experts, driven by our core values:

• Be a Champion Team

• Prioritize Ruthlessly

• Ship fast, Quality Follows

• Obsess over customers

Be a part of this exciting journey with us!

💼 Role Overview

We are hiring Customer Service Specialists based in Colombia to deliver world-class support to our users. You will be the first point of contact for creators worldwide, helping them succeed with our product by resolving issues quickly, fairly, and empathetically.

This is a Fully Remote Opportunity!

🔑 Responsibilities

• Be the first point of contact for customer inquiries, via live chat and email.

• Resolve product issues with speed and empathy, ensuring high customer satisfaction (CSAT).

• Proactively acknowledge customers, escalate complex cases, and issue fair credit refunds when appropriate.

• Document customer feedback and pain points for our Product and Engineering teams.

• Maintain clear SOPs, playbooks and AI runbooks, Intercom macros, and Help Center articles to improve scalability and self-service.

• Contribute to continuous improvement of CX processes.

🎯 Qualifications

• Excellent English writing skills (B2+/C1). Comfort with fast-paced, global communication.

• 1–3 years experience in customer support or BPO. SaaS/software support experience and hospitality environments (airlines, hotels, resCompensationtaurants, etc.) are pluses.

• Strong empathy, clear communication, and ability to stay calm under pressure.

• Problem-solving skills to determine whether issues need escalation to Product/Engineering.

• Comfortable using support platforms such as Intercom, Zendesk, or Salesforce.

• Familiarity with Discord, social media, or video tools is a plus.

• Ability to work remotely with reliable internet.

🚀 Why Join Us?

• Work with a global Silicon Valley startup scaling rapidly worldwide.

• Be part of a customer-obsessed team that’s redefining CX as a growth driver, not just a cost center.

• Clear career growth: learn skills in upsell, automation, and AI QA to future-proof your career.

• Competitive salary in the Colombian market: 2.6–3M COP monthly.

• Two consecutive days off every week, including Sunday, to rest and recharge.

• 100% remote — work from anywhere in Colombia.

EEO

OpusClip is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. OpusClip considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Opus Clip is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.