Reception & Placement Specialist - 2024682

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks a Reception and Placement Specialist to provide support, services, and service enrollment assistance to newly arrived refugees as a part of their integration into a new country. This role is based out of the Austin office.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Pick clients up from airport and take them to their apartment.
• Provide community orientation, advice, and assistance in addressing basic needs
• Assist refugees with appointments and other health related appointments
• Take clients to doctor's appointments 
• Assist clients in creating budgets and provide basic financial information
• Work to ensure client enrollment to public benefits (as applicable), enrollment in ESL classes, and encourage clients to engage in further integration programs and legal services
• Assist clients in creating individualized service plans that are goal oriented and tailored to individual needs
• Maintain and complete detailed and accurate records of client files, case notes, and reporting records and submit monthly program reports
• Encourage participants to work towards self-sufficiency and early employment (if applicable)
• Drive to client homes, and perform home visits and evaluations during service period
• Identify and address barriers to successful resettlement and integration
• Operate as a cultural broker between volunteers, church groups, service providers, and refugees
• Maintain regular communication with clients through phone calls, emails, and office visits
• Complete reports, service plans, and other tasks related to the Reception and Placement Program

Knowledge, Skills, & Abilities

• Ability to prioritize, multi-task and organize in a fast paced and fluid environment
• Ability to work with minimum supervision and resolve problems/issues promptly and effectively
• Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
• Undergraduate degree preferred
• Previous case management experience preferred
• Previous professional experience in social services sector strongly preferred

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Demonstrated understanding of case management processes--extremely detailed orientated and excellent time management skills
• Strong verbal and written communication skills
• Skill and sensitivity working with people from various backgrounds and beliefs
• Proficient in Microsoft Office applications
• Fluency in an additional language such as Spanish, French, Arabic, Swahili, Lingala, Farsi, Dari, and Pashto is preferred
• Ability to work a flexible schedule including occasional early mornings, evenings, and weekends
• Bachelor’s degr