Patient Safety, Solution Designer

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Values

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Job Description

Safety Solution Designers are the go-to experts to represent Press Ganey Safety & Reliability Solutions. This person serves as a hands-on expert utilizing safety solutions and advises the client on best methods to meet their needs. The position educates clients and prospective clients, leads client implementation projects, and aligns solution benefits to maximize client success.

This role will work with clients from the evaluation phase through implementation and optimization of Press Ganey Safety Solutions. They will assist clients in determining the best match of tools and solutions for the business need based on the client or prospect scenario, and follow-up for both current and prospective clients.

The Safety Solution Designer coordinates with the Press Ganey account team, product team, technical support team, and other stakeholders throughout the lifecycle of the client’s partnership with Press Ganey.

Duties and Responsibilities

• Coach prospective and current clients on applying software features and technical capabilities to achieve the client’s objectives for their Safety & Reliability program
• Build and maintain relationships with client contacts and learn their organization’s unique needs through regularly scheduled meetings and proactive advisement on recommended solution optimization
• Lead implementation projects serving as the primary contact, maintaining project materials, communicate status and risks, and ensure project objectives are delivered timely
• Maintain expert level knowledge of all software features and technical capabilities
• Audit, interpret, and advise clients on recurring monitoring and maintenance metrics to ensure client optimization and make recommendations to client
• Prioritize workload and manage timelines to meet client target dates for projects and for internal service level agreements
• Inform and advise client and internal Press Ganey account team of progress on client projects and requests 
• Facilitate a collaborative team environment for both internal and external clients
• Provide ongoing support for new and existing products
• Collaborate within account and product teams to developing/improving processes, acting as lead or co-lead

Qualifications

• Minimum 5 or