Client Services Manager, State Quitline

Senior Client Manager, State Quitline
We are looking for a dedicated and experienced Senior Client Manager to join our State Quit Services Team, specializing in providing tobacco cessation services to individuals who live within the states we contract with. Our next Senior Client Services Manager will assist our clients in the Mid-Atlantic region (North Carolina, West Virginia, Maryland, and Virginia), so we will be hiring someone in this area to provide the best support. This role works closely with our product, engineering, billing, evaluation and reporting teams to support management of our State Quitline accounts. We are looking for an individual who is highly detail oriented, can thrive in a deadline driven environment and has a passion for Public Health. The Client Service Management team supports States in managing their contracts, budgets, reporting deliverables, and consults on Quitline changes based on the needs of the State to positively support revenue growth and client satisfaction. This is an ideal position for a candidate who is passionate about Public Health and furthering the work of tobacco and nicotine cessation!

What You’ll Do

• Serve as the primary day to day contact and foster a strong client relationship to effectively manage several State Quitline accounts
• Provide consultative services to clients to address service delivery needs or questions, offer insight during regular client meetings, and invite formal and informal feedback on solutions, delivery, and innovation 
• Act as a client advocate and build a strong working partnership with internal stakeholders to ensure customer satisfaction and retention
• Contribute to renewal, identification of expansion/enhancement opportunities, facilitate contract changes and updates
• Deliver expected revenue and margins for current and new customers and their solutions
• Engage cross-functional teams on the delivery of relevant products, escalating issues where necessary and driving to resolution
• Monitor key performance indicators for all clients, maintaining a client status indicator
• Assist in RFP writing process for existing and potential clients to continue growth of the State Quitlines
• Create strategic plans to target priority populations
• Travel a few times per year for onsite client visits, team building trips and educational conferences

What We’re Looking For

• Required Qualifications:

• 5+ years of experience in client or account management
• Strong organizational and multi-tasking skills
• Excellent written and verbal communications skills
• Strong problem-solving skills, with a creative and proactive approach
• Relationship building skills across various organizational levels
• Ability to prioritize projects and tasks to meet established deadlines
• Must live within the region of the State Clients to accommodate client meetings and travel needs

• Preferred Qualifications:

• Background in Public Health or Health Care-related field
• Experience working with project management software/platforms (examples include Jira, SFHC, Asana, Monday.com)
• Previous contract monitoring support experience including amendments, scope of work review, and budget management

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $75,000.00 - $95,000.00
  *Note actual salary is based on geographic location, qualifications and experience
• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform