Head of People Operations, Systems, and Programs

Iterable is the customer activation platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale—Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've surpassed $100M in ARR and have raised more than $340M from top-tier investors like Index Ventures, Viking, and CRV, and hundreds of companies like Zillow, SeatGeek, and Box rely on us to captivate their many millions of users.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to implement where it matters most—creating experiences and promoting connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power excellent customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past four years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado’s Best Paying Companies! We’ve also been listed on Wealthfront’s  Career Launching Companies List for the past two years,  rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100. 

We have a global presence with offices in San Francisco, New York, Denver, and London, and remote employees located all over the world. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How you will make an impact:

As our Head of People Operations, Systems, and Programs at Iterable, you'll get to:

• Create and execute people process strategy moving forward with the goal of automation and self-service
• Manage and optimize global people technology, systems and processes. Identify areas to automate and leverage technology to scale
• Drive and implement new hire onboarding experience, and other employee life cycle changes such as offboarding and compensation changes while communicating with employees, managers and partner teams such as payroll or external vendors
• Own and maintain employee data across various technology systems, making system changes and completing frequent audits to ensure information accuracy and develop People Team Data Dashboards and Insights
• Manage required reporting, such as worker’s compensation and other mandated reports and meet compliance requirements in partnership with Head of Employee Relations
• Build and own end-to-end global People Operations strategy and execution. 
• Assess, develop, and deploy a vision and roadmap to support People Operations across the business. 
• Own continuous improvement of HR Technology and People processes, programs and tools. 
• Define and/or refine stakeholder engagement models to educate and improve on risk mitigation including setting data standards, insights and processes for clean data
• Be proactive and anticipate change, providing critical and timely input about consequences and implications of HR Compliance and Audits to ensure adherence to local law and best practices 
• Partner with People Business Partners Legal, Technology, Security, and Compliance teams to ensure our People Technology, Data and Systems are best in class and secure
• Assess and develop a shared service model that allows for case management system and recommend programs that will improve employee data, processes, technology and tools.
• Coordinate with managers and People Business Partners to ensure self -service model is robust and Tier 0/1 Shared Se