Continuous Improvement Lead

SUMMARY

The Continuous Improvement (CI) Lead is a senior role within North America Pricing Operations, responsible for driving strategic process improvements, system enhancements, and automation initiatives across Roofing, Insulation, and Composites. Reporting to the Business Solutions Lead, this role partners closely with Business Analysts and other team members to lead complex projects, mentor team members, and implement innovative solutions that improve efficiency, accuracy, and customer experience.

 

The CI Lead serves as a subject matter expert in data analytics, reporting tools, and emerging technologies, ensuring the team remains at the forefront of process optimization and digital transformation.

 

KEY RESPONSIBILITIES:

 

Project Management:

• Lead a variety of projects with a varying range of complexity, including cross-functional project teams.
• Maintain project documentation in Velocity and ensure timely execution of deliverables.
• Actively participate in project reviews and identify opportunities for improvement.
• Proactively communicate with key stakeholders at all levels of the organization.
• Be an expert resource to the pricing operations & leadership team as it relates to tools, processes, and projects over which this role has direct accountability.

 

System Maintenance, Enhancement, Automation:

• Maintain and enhance Power BI reports, including troubleshooting errors, updating prompts and filters, and managing master data (approver assignment rules, rule-based approvals, product details).
• Build and optimize reports using DAX, M code, and data modeling principles.
• Collaborate with GIS and Business Solutions Lead on D365 enhancements and testing plans.

 

Continuous Improvement:

• Identify and implement process improvements to increase efficiency and accuracy.
• Serve as the primary point of contact for trialing emerging technologies and developing proof-of-concept models.
• Design and deliver training on AI tools and other technologies adopted by the Pricing Operations team.

 

Serve our Customers & Internal Partners:

• Understand and maintain content on current SharePoint sites and leverage use of SharePoint as a storage mechanism for projects as necessary
• Create basic workflows in Power Automate as required by projects; troubleshoot existing flows.
• Coordinate testing plants with GIS partners; gather and present required information for decision making
• Execute basic rule changes and vacation delegations in D365; act as a backup to the Business Solutions Lead
• Manage day-to-day requests submitted to the Pricing Systems Requests inbox
• Provide backup support for offshore teams (Genpact) on daily process questions

 

Mentorship:

• Provide indirect leadership and guidance to Controls Analysts, Business Analyst, Pricing Analysts, and Pricing Generalists.
• Act as a mentor to the Business Analyst role, fostering skill development and continuous improvement mindset.

 

CORE CAPABILITIES:

 

Collaborate in a Team Environment:

• Create an environment of transparency and trust
• Partner with cross functional teams

 

Engage in a Continuous Improvement Environment:

• Have a mindset to improve efficiency and productivity through purposeful change
• Curate a level of curiosity to keep looking for opportunities for improvement

 

Competencies:

• Strategic thinking and leadership
• Advanced data modeling, analytics and reporting
• Continuous improvement mindset
• Project management expertise
• Collaboration and communication

 

 

JOB REQUIREMENTS

 

MINIMUM QUALIFICATIONS