Sr. Client Engagement Representative, DentaQuest

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.  

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

The Sr. Client Engagement Represented will work on the creation, maintenance and disseminating client performance against SLA's. They will provide client support of JOC's, escalated issues, IOD's, operational changes. They will facilitate internal collaboration to support client deliverables and overall business needs.

How you will contribute: 

• Routine client communication, including client meetings and visits.

• Communicate and disseminate YoY info to local DQ departments and teams.

• Handle business process updates including CRDs and IOD's

• Manage systems updates to ensure compliance with client expectations.

• Review encounter dashboard to manage rejections.

• Client performance management and YoY stakeholder tracking sheets.

• Facilitate, edit and format various communication documents for use by Client Engagement team members (presentations, newsletter articles, client handouts, etc.).

• Respond to internal and external emails (VM/email).

• Scheduling meetings; coordinating all related materials; establishing video conferences and meeting minutes along with takeaways/follow up deliverables and tracking.

• Other duties as assigned.

What you will bring with you: 

• Associate’s degree or equivalent work experience.

• 3+ years’ office/administrative experience in a healthcare environment.

• Ability to handle data and information with confidentiality.

• Process improvement.

• Ability to w