Assistant Director, Table Games

Under the direction of the Director, Table Games, the Assistant Director, Table Games is responsible for the coordination, administration, and direction of the table games operations. They are the key support in creating and ensuring a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Plans and executes promotions and tournaments in partnership with Marketing and Player Development. Supports strategic planning and directs daily table games operations. Works closely with the Director, Table Games to develop and execute strategies for customer service, comping, games layout and mix, revenue growth, and expense control to maximize profitability.
2.    In collaboration with the Director, Table Games, implements operational changes to enhance employee and guest satisfaction. Resolves guest concerns promptly and effectively.
3.    Supports daily departmental operations of the department in accordance with federal, state, and local gaming regulations, as well as company policies, procedures and internal controls. Partners with the Director to ensure optimal  performance and high-quality standards. Plays an active role in supporting compulsive and problem gambling programs.  Actively supports responsible gaming initiatives, protects company assets, ensures game integrity, and maintains equipment and table conditions to company and industry standards.
4.    Assists the Director, Table Games in the creation of the department budget; monitors and analyzes forecasts, budgets, costs, and operating results. Plays an active role in staff development and appropriate training programs.  
5.    Builds and maintains vendor relationships to stay informed on new products and gaming technology leverages market insights to execute successful initiatives; measure effectiveness of initiatives; suggest new approaches as necessary to overcome obstacles and to positively impact fiscal results.
6.    Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

 EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Marketing, Business Administration or a related field required.

• A minimum of three (3) years casino operations experience required.

• A minimum of five (5) years of progressive and challenging Table Games management experience, overseeing a minimum of eighty (80) table games (excluding poker) is required.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Strong proficiency in budgeting, P&L management, and business planning

• Demonstrated leadership, organizational capability, and strategic agility

• Proven ability to prioritize and manage multiple projects while supporting senior executives

• Analytical, results-driven problem solver with a collaborative, team-focused approach

• Skilled in preparing and delivering formal presentations to executives, stakeholders, and teams

• Extensive experience leveraging complex data and analytics to inform decision-making

• Commitment to delivering world-class customer service that consistently exceeds guest expectations

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

• Advanced knowledge of table games math, procedures, game protection, regulatory compliance, and training standards

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• State of California Key Employee license required.

• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.  

PHYSICAL REQUIREM