Call Center Customer Service Rep- OKC, OK

OKC Metro area and surrounding areas preferred. 

Hybrid Opportunity! Work from home up to 2 days per week - Equipment provided!

Hours: Flexible 7a-7p

Days: Monday-Friday

The Customer Service Representatives are the initial point of contact for prospective and existing customers who may have inquiries about an order, a product or service that our business provides.

A day in the life of a Customer Service Representative at APMEX!

• Deal directly with customers either by telephone or written correspondence
• Handle and resolve customer questions, comments, or concerns in a professional, polite manner
• Listens attentively, clarifying questions, diffusing conflict, and finding solutions
• Commitment to increasing customer satisfaction
• Manage customers' accounts by keeping record of interactions and transactions
• Communicate and coordinate with internal departments
• Document and provide follow up to customer interactions

Other Qualities of a Call Center Customer Service Rep...

• Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Computer Skills - Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, and uses computer systems and tools to improve productivity.
• Decision Making/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates process improvement ideas decisions to others.
• Dependability - Meets commitments to key performance indicators (KPI) and metrics, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Listening Skills - Listens attentively to customers and coworkers, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions.
• Product Knowledge - Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge.
• Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, participates in group chat, and promotes a team atmosphere.

APMEX is a billion-dollar ecommerce company that is the leader in Precious Metals. Our customers love our selection and service – our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry, while being small enough to listen to, and care, about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! Come see why APMEX was "Voted as one of the Best Places To Work in Oklahoma!" Join the team today!

Education:

High School degree is required 

Experience:

• High volume call center experience preferred
• 1-2 years of customer service experience
• Detail documentation skills required 
• Experience in data entry and handling electronic files is preferred
• Ability to type 35-40 wpm with accuracy (will have a test administered for qualification)

Computer Skills:

Experience with Microsoft Word, Outlook, Excel, and 10 Key preferred

Must be able to pass a comprehensive background screening- including criminal, credit inquiries and drug screen * Valid Medical cards are accepted*

At APMEX, our employees have access to extraordinary benefits including:

• Medical, Dental, and Vision
• Short Term