Tech, Field Service

Tasks / Responsibilities:  

• Travel to customer sites (domestic and international) to support installation, commissioning, and service of hot runner control systems. 
• Establish and develop strong working relationships with customers, acting as the primary technical contact for controls-related topics. 
• Provide technical support and training during startup and optimization of hot runner systems, with a strong focus on temperature control systems (Gammaflux, Manner e-control, PRIAMUS) 
• Install, configure, and troubleshoot hot runner controllers, wiring, sensors (thermocouples), and control cabinets. 
• Diagnose and resolve electrical, controls, and system integration issues, including communication with injection molding machines and auxiliary equipment. 
• Perform rework, upgrades, retrofits, and repairs on control systems and related components. 
• Prepare and coordinate service calls, including review of technical documentation, system configurations, and required spare parts. 
• Analyze system performance and recommend improvements to enhance process stability, part quality, and cycle time. 
• Support integration of advanced control technologies such as valve gate sequencing and cavity pressure systems (e.g., PRIAMUS). 
• Document service activities through detailed reports and communicate findings with internal teams (Project Management, Engineering, Sales). 
• Ensuring compliance with all occupational health and safety requirements 
• Support of global Molding Solutions sites 
• Support of global integration initiatives, including harmonization/standardization of processes, KPIs, and cross-functional training 

Qualifications & Experience: 

• 3+ years of experience in plastics injection molding, with strong exposure to hot runner systems and controls 

• Hands-on experience with temperature control systems such as Gammaflux, Manner e-control, and/or PRIAMUS preferred. 

• Strong electrical and controls troubleshooting skills (wiring, sensors, control units, PLC interface is a plus). 

• Ability to read and interpret electrical schematics, wiring diagrams, and technical drawings. 

• Experience with industrial communication protocols and machine interfaces is an advantage. 

• Strong problem-solving skills with a structured and analytical approach. 

• Excellent communication skills (verbal and written) and customer-facing experience. 

• Ability to work independently in a fast-paced, service-oriented environment. 

• Willingness and ability to travel up to 80%. 

• Valid passport and ability to travel internationally. 

• Ability to operate effectively in a global, matrix organization. 

Reports / Deliverables: 

• Prepare and submit detailed service reports following each customer visit, including work performed, system status, identified issues, and recommended corrective actions. 

• Document and communicate technical findings, system improvements, and recurring issues to internal stakeholders (Engineering, Project Management, and Customer Care) to support continuous improvement. 

• Maintain accurate records of service activities, installed configurations, and customer-specific setups, ensuring proper documentation of control systems (Gammaflux, Manner e-control, PRIAMUS) and related components.