Account Service Manager, Carrier & Colo Solutions

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
The Account Service Manager (ASM) serves as the primary point of contact for ongoing customer service and account management. This role partners closely with the Business Development Manager (BDM) to ensure customer satisfaction, coordinate post-sale activities, and support continued growth within assigned accounts. The ASM manages all “Day 2” activities — ensuring seamless service delivery, timely issue resolution, and proactive engagement with customers to drive retention, renewal, and long-term loyalty.

Key Responsibilities: 

Account Coordination & Relationship Management 

 

• Partner with the BDM to develop and execute action plans for assigned customer accounts.
• Conduct regular business reviews (e.g., Quarterly Business Reviews) with the BDM and customer to review service performance, address issues, and identify new opportunities.
• Serve as the primary contact for ongoing service and support requests, ensuring timely and effective communication.
• Build trusted relationships with key customer stakeholders to strengthen partnership value and satisfaction.

Client Retention & Renewals

 

• Actively monitor contract timelines to identify renewal opportunities up to 12 months in advance.
• Partner with the BDM and internal teams to develop renewal strategies that align with customer goals and business objectives.
• Proactively address service concerns, usage trends, or competitive risks that could impact renewal outcomes.
• Collaborate with the BDM to present renewal proposals, pricing adjustments, and service enhancements that promote long-term retention and growth.
• Track and report on renewal pipeline, retention rates, and customer satisfaction metrics.

Service & Support Execution

 

• Manage “Day 2” customer requests, including moves, adds, changes (MACs), billing inquiries, and general account updates.
• Coordinate with the BDM on MAC-related activities, including pricing, sales documentation, and order initiation.
• Assist customers with portal access, ticket creation, and requests related to services sold through CCS.

Collaboration & Process Management

 

• • Partner cross-functionally with internal teams to ensure timely and accurate order processing and project delivery.
  • Maintain accurate documentation, tracking, and communication throughout the service lifecycle.   

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. 

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. 

Ready to innovate? Let’s redefine what’s next—together. 

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. 

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