Sr UX Writer I

Job Summary: A Senior UX Designer I leads the design strategy for a business or product line. She/he is an expert user of a number of design tools. She/he informally mentors other designers.


Responsibilities:

Customer (or User) Focus
• Has a solid understanding of customer use cases.
• Rallies the cross functional team around customer needs.
• Advocates for customers with the agile team and helps inspire the team to want to know more.
• Creates processes that are good at discovering customer needs and product design options.
• Aligns team and coaches the team to ensure customer needs are met.

Creative Problem Solving
• Involves customers in product innovation that delivers value to users and growth.
• Can challenge the status-quo with confidence.
• Demonstrates energy and vision to see through innovative ideas.
• Takes on board others' ideas and provides recognition for them.

Product Design
• Mastery of User-centered design process.
• Mastery of interaction design skills and attention to detail.
• Works with UX Researcher to understand the user needs, making proactive use of insights to drive design.
• Proficiency in Human Factors Engineering and other User-Centered Design methodologies.
• Manage the UCD deliverables for the project.
• Assist in the developing strategy for the customer-facing product/application.

Data Driven Analysis & Testing
• Identifies gaps where data is needed and works with business to fill them.
• Summarises data from analytics packages, customer insight or other sources to understand context of research work.
• Proactively uses data to establish key metrics for projects.
• Regularly tests design work with users in partnership with UX Research team.
• Iterates research methods based on testing and data analysis.
• Uses data to inform testing future strategy.

Technical Skills
• Has an excellent knowledge of the tech stack of the organisation.
• Uses design software (Axure, Sketch, Invsion) to expert level.
• Mentors junior designers in technical skills.
• Builds good working relationships with tech teams.
• Produces designs across all platforms.



Competencies:

Personal Capability
Practices Self-Development
• Takes ownership of own development and career
• Initiates regular conversations with manager, coach or mentor regarding self-development
• Understands what is required by the business to be successful and maps development plan accordingly
• Learns from success and failures
• Looks to build challenges into current assignments
• Utilises formal and informal networks effectively

Solves Problems and Analyzes Issues
• Is able to ask effective questions and collect facts from multiple sources in order to solve problems
• Is able to effectively identify and analyze problems and propose solutions
• Effectively manages day-to-day issues and problems without intervention

Innovates
• Develops new ideas to improve process or product, and is able to prepare implementation plans
• Integrates and builds on new ideas from others
• Creates new opportunities by applying different perspectives and challenging the status -quo
• Is recognised as an innovative thinker

Interpersonal Skills
Communicates Powerfully and Prolifically
• Provides clear instructions and direction to others
• Is able to both actively listen to and effectively question to understand another’s viewpoint
• Helps others understand situations by communicating business context

Collaboration and Teamwork
• Encourages co-operation between all members of the team
• Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
• Helps people to resolve conflict
• Identifies and removes barriers to team performance
• Identifies ways for further collaboration across teams

Builds Relationships
• Establishes rapport with others on the team and across teams
• Works effectively with others to get work done
• Treats all individuals with respect
• Handles difficult situations, minimising conflict



Experience (US Only) and Education

Suggested Minimum Years of Experience: 6-8 years

Critical Experiences (Required for entry into this role): N/A

Education to Qualify:

U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

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