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RAD Technical Program Manager – Software Focus
Robotic Assistance DevicesEast Coast - RemoteRemotefull_timeVerifiedPosted 16 Dec 2024
About the role
RAD Technical Program Manager – Software Focus
Robotic Assistance Devices (RAD) is at the forefront of the high-tech security landscape, pioneering robotics and artificial intelligence-based solutions that empower organizations with unprecedented insight. We tackle complex security challenges, stimulate new business innovations, and significantly reduce costs. Every robot and software solution are an in-house creation, ensuring total control over design, performance, quality, and the ultimate user experience. As we continue to grow, we are seeking to expand our dynamic Program Manager group, the core of our Operations Team. This critical role offers a unique opportunity to contribute to the delivery and evolution of RAD's cutting-edge software and hardware solutions.
Key Responsibilities
Program Management- Lead end-to-end program management for software projects, from initial scoping and planning to deployment and post-launch support.- Develop detailed project plans, including resource allocation, risk management, and performance metrics.- Facilitate cross-functional alignment by bridging gaps between software engineers, robotics specialists, and customer success teams.- Identify and resolve bottlenecks, ensuring smooth project execution and on-time delivery.
Customer Centricity:- Provide hands-on demonstrations and training for RAD’s software solutions, tailoring sessions to meet diverse client needs.- Collaborate with customers to define success criteria for deployments, ensuring measurable outcomes and high satisfaction rates.- Act as the voice of the customer within RAD, driving continuous improvements in the user experience.- Respond promptly to customer inquiries and support tickets, ensuring timely resolution of software-related issues.
Technical Leadership:- Oversee the integration and testing of RAD’s software platforms with proprietary robotics hardware.- Manage software updates, ensuring minimal disruption to end-users and compliance with security standards.- Conduct root cause analysis for software issues and implements corrective actions to prevent recurrence.- Partner with developers to translate customer feedback into actionable product enhancements.
Interpersonal Mastery:- Deliver clear, concise, and effective communication to both technical and non-technical stakeholders.- Host regular progress updates for internal teams and external clients, ensuring transparency and accountability.- Navigate high-pressure situations with professionalism and poise, maintaining strong relationships with stakeholders.
Continuous Learning and Adaptability:Stay informed on advancements in AI, robotics, and security technologies, leveraging this knowledge to enhance RAD’s offerings.Lead training initiatives to ensure team members and clients are proficient with new software features and tools.Regularly review and optimize workflows, adopting emerging methodologies to improve efficiency.
Collaboration and Teamwork: - Foster a culture of collaboration and knowledge sharing within RAD’s Operations Team.- Act as a mentor to junior team members, helping them develop technical and program management skills.- Engage in daily stand-ups and team check-ins via Microsoft Teams to ensure alignment and cohesion across the organization.
Robotic Assistance Devices (RAD) is at the forefront of the high-tech security landscape, pioneering robotics and artificial intelligence-based solutions that empower organizations with unprecedented insight. We tackle complex security challenges, stimulate new business innovations, and significantly reduce costs. Every robot and software solution are an in-house creation, ensuring total control over design, performance, quality, and the ultimate user experience. As we continue to grow, we are seeking to expand our dynamic Program Manager group, the core of our Operations Team. This critical role offers a unique opportunity to contribute to the delivery and evolution of RAD's cutting-edge software and hardware solutions.
Key Responsibilities
Program Management- Lead end-to-end program management for software projects, from initial scoping and planning to deployment and post-launch support.- Develop detailed project plans, including resource allocation, risk management, and performance metrics.- Facilitate cross-functional alignment by bridging gaps between software engineers, robotics specialists, and customer success teams.- Identify and resolve bottlenecks, ensuring smooth project execution and on-time delivery.
Customer Centricity:- Provide hands-on demonstrations and training for RAD’s software solutions, tailoring sessions to meet diverse client needs.- Collaborate with customers to define success criteria for deployments, ensuring measurable outcomes and high satisfaction rates.- Act as the voice of the customer within RAD, driving continuous improvements in the user experience.- Respond promptly to customer inquiries and support tickets, ensuring timely resolution of software-related issues.
Technical Leadership:- Oversee the integration and testing of RAD’s software platforms with proprietary robotics hardware.- Manage software updates, ensuring minimal disruption to end-users and compliance with security standards.- Conduct root cause analysis for software issues and implements corrective actions to prevent recurrence.- Partner with developers to translate customer feedback into actionable product enhancements.
Interpersonal Mastery:- Deliver clear, concise, and effective communication to both technical and non-technical stakeholders.- Host regular progress updates for internal teams and external clients, ensuring transparency and accountability.- Navigate high-pressure situations with professionalism and poise, maintaining strong relationships with stakeholders.
Continuous Learning and Adaptability:Stay informed on advancements in AI, robotics, and security technologies, leveraging this knowledge to enhance RAD’s offerings.Lead training initiatives to ensure team members and clients are proficient with new software features and tools.Regularly review and optimize workflows, adopting emerging methodologies to improve efficiency.
Collaboration and Teamwork: - Foster a culture of collaboration and knowledge sharing within RAD’s Operations Team.- Act as a mentor to junior team members, helping them develop technical and program management skills.- Engage in daily stand-ups and team check-ins via Microsoft Teams to ensure alignment and cohesion across the organization.
Job Qualifications - Required Skills and Experience
- Software Program Management: Demonstrated ability to lead complex software development and deployment projects.
- Technical Proficiency: Hands-on experience with debugging, testing, and integrating software with hardware.
- Customer Success: Proven track record of delivering exceptional customer service and fostering long-term relationships.
- Agile Expertise: Familiarity with tools like Jira/Confluence.
- Project Management: Strong organizational and multitasking skills, with experience managing large-scale initiatives.
- Technical Troubleshooting: Skilled in diagnosing and resolving software issues, ensuring optimal performance.
- Low Voltage Knowledge: Basic understanding of electrical systems, with experience troubleshooting physical installations.
- Proficiency with Tools: Expertise in Microsoft Suite (Excel, Word, Teams), typing speed of 40+ WPM, and familiarity with ERP/MRP platforms (NetSuite, SAP, etc.).
Preferred Skills
- Experience with APIs, system integrations, or software automation tools.
- Proficiency in one or more programming languages (e.g., Python, JavaScript, or SQL).
- Prior experience in robotics, AI, or IoT industries.
- Familiarity with cloud-based solutions and cybersecurity principles.
- Bachelor’s degree in computer science, information systems, or a related field.
- Strong understanding of contractor practices an
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