Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As a member of the Customer Quality Engineering Services (CQES) team, you will represent the voice of the customer in all quality-related activities for the Electrophysiology Therapies business, which includes but is not limited to Cardiovascular Diagnostics and Services, Cardiac Pacing Therapies, and Defibrillation Solutions. In this role, you will develop and support field corrective action plans, drive leadership alignment on key quality decisions, and engage directly with field representatives and customers on quality topics to ensure their needs are met.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We are working onsite a minimum of 4 days per week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. This role will require less than 10% of travel to enhance collaboration and ensure successful completion of projects.

         

         

In general, the following responsibilities includes, but is not limited to the following:

• Support the planning and delivery of field corrective actions for the cardiac rhythm management business, including development of communication materials, leadership review, and cross-functional stakeholder alignment
• Represent the voice of customer, field, and patient with internal teams for both pre- and post-market products, gaining leadership alignment on key quality decisions by providing clear and actionable recommendations
• Engage with key customers and field teams on quality-related topics through ad hoc customer visits and meetings, communicating information in a clear and understandable manner to address concerns and questions
• Consult with legal and warranty departments on product-related questions
• Write product education materials and other Quality related communications to equip broader customer-facing teams (e.g., field representatives, technical services) with the knowledge and resources to effectively support discussions regarding quality from customers
• Provide clinical-related product training opportunities to the broader quality organization to enhance understanding and communication of product quality

 

Nice to Haves: Preferred Qualifications 

• Experience managing Field Corrective Actions, product escalations, and CAPA processes
• Experience with CRM systems, complaint handling tools, and document management systems is a plus
• Understanding of cardiac products and their use in the clinical environment
• Experience in risk management or reliability engineering
• Experience with 21CFR820, ISO13485, and ISO14971

Must Haves: Minimum Requirements

• Baccalaureate degree AND minimum of 7 years of relevant experience OR Master's degree with a minimum of 5 years relevant experience OR PhD with 3 years relevant experience
• Product knowledge across Cardiac (ICD, CRT, IPG, ICM, Leads) devices and services
• Clinical, field, and/or quality experience

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also requir