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Director of Administrative Operations
Cook County HealthIllinois, United States, United Statesfull_timeVerifiedPosted 7 Nov 2024
About the role
Applicants may apply for this position by submitting a resume/ CV to the following email address:
mgmtrecruit@cookcountyhhs.org
When submitting a resume/CV by email, you must include the job title and posting number in the subject line of your email. An application or resume/CV must be filed for each position which interests you.
This position is exempt from Career Service under the CCH Personnel Rules.
Job Summary
The Director of Administrative Operations provides high level administrative support to the Chief Medical Officer (CMO), the Department of Medical Administration and the clinical departments across Cook County Health (CCH). The position will be responsible for owning and maintaining key Medical Administration processes, forms, and tools and to drive continuous improvement through collaboration with both internal and external stakeholders. Supports key medical administration activities, driving medical excellence and maximizing efficiencies for fundamental operations such as medical governance and compliance.
Provides leadership and support to medical department clinical and administrative staff across Cook County Health. Responsible for cultivating a supportive practice culture that strengthens physician leaders, engages all staff through continuous communication and feedback, promotes staff well-being and professional growth, and drives operational and administrative improvements that support timely, effective, and efficient patient care delivery.
General Administrative Responsibilities
Collective Bargaining
Discipline
Supervision
Management
Typical Duties
When submitting a resume/CV by email, you must include the job title and posting number in the subject line of your email. An application or resume/CV must be filed for each position which interests you.
This position is exempt from Career Service under the CCH Personnel Rules.
Job Summary
The Director of Administrative Operations provides high level administrative support to the Chief Medical Officer (CMO), the Department of Medical Administration and the clinical departments across Cook County Health (CCH). The position will be responsible for owning and maintaining key Medical Administration processes, forms, and tools and to drive continuous improvement through collaboration with both internal and external stakeholders. Supports key medical administration activities, driving medical excellence and maximizing efficiencies for fundamental operations such as medical governance and compliance.
Provides leadership and support to medical department clinical and administrative staff across Cook County Health. Responsible for cultivating a supportive practice culture that strengthens physician leaders, engages all staff through continuous communication and feedback, promotes staff well-being and professional growth, and drives operational and administrative improvements that support timely, effective, and efficient patient care delivery.
General Administrative Responsibilities
Collective Bargaining
- Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
- Participate in collective bargaining negotiations, caucus discussions and working meetings
Discipline
- Document, recommend and effectuate discipline at all levels
- Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
- Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements
Supervision
- Direct and effectuate CCH management policies and practices
- Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
Management
- Contribute to the management of CCH staff and CCH' systemic development and success
- Discuss and develop CCH system policy and procedure
- Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
- Work with Labor Relations to discern past practice when necessary
Typical Duties
- Directly responsible for daily administrative functions of the Department's clinical operations, including, but not limited to, budget, finance, and human resource processes.
- Oversees the daily administrative operations and ensures quality, performance and timeliness standards are met. Oversees workflow allocation and troubleshoots any complaints, complex issues and conflicts as required.
- Supervises and trains medical administrative support staff.
- Manages, approves and tracks time and attendance for the CMO's direct reports.
- Oversees the submission and tracking of human resource requisitioning and hiring documents and monitors the progress of hiring processes for all credentialed providers.
- Plans, coordinates and administers activities for the department including developing and implementing related procedures, processes, communications, services and systems to ensure the smooth flow of administrative operations. Acts as a liaison and principal resource on matters related to the department.
- Functions as the administrative liaison between Medical Administration and other clinical and support departments on behalf of the Chief Medical Officer (CMO).
- Interacts with internal and external personnel, including senior management, physicians, visitors, patients, and vendors in matters that may be complex, sensitive and confidential. Independently researches and follows through on a variety of information requests.
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