Digital Experimentation & Optimization Team Lead (all genders)

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

Job Description

Digital Experimentation & Optimization team focuses on enabling A/B-, A/B/n, and Multivariate-testing in product development in order to reduce friction in the customer journeys and to increase the conversion rate and customer lifetime value. They act as internal consultants within the product organization, collaborating with all members of the interdisciplinary teams, removing barriers to experimentation, and guiding product teams to prioritize, execute, and analyze experiments aimed at improving the customer experience. They work closely together with product design, product management, analytics, digital implementation, and engineering to ensure that product teams can quickly and effortlessly experiment on hypotheses arising from user research and data analysis. They also provide the company with an overview of the experimentation program (including the experimentation roadmap), best practices, and relevant guidelines.

Main responsibilities:

• Responsible for the continuous high performance and development of the CRO & Experimentation team
• Assuring fast delivery of experimentation within the product organization
• Developing team members in job- and career-related topics
• Proactively communicating relevant findings and achievements with stakeholders and upper management
• Further development of the team maximizing its value to the company
• Administrative tasks related to team lead position, e.g. target setting, coaching, and performance review

Qualifications

• At least 3 years of leadership experience
• We will value very positively CRO/experimentation consulting background
• Advanced analytical understanding and critical thinking mindset
• Strong understanding of conversion rate optimization, ideally in an FMCG e-commerce context, and its KPIs
• Good knowledge of statistical methods and statistical program packages, especially when it comes to experimentation
• Knowledge of modern product management processes, frameworks, and methodologies
• Good understanding of digital analytics and experimentation and their respective tools (e.g. Adobe Analytics and Adobe Target)

Additional Information

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely or face-to-face at the office.

Our benefits:
🐾 20% discount in our zooplus shop
📖 Internal and external training
🎈 Team events
✈️ 28 Annual Vacation Days
🩺 Private Medical Health Insurance
⏰ Hybrid working model (up to 60% remote)

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.