Territory Sales Executive - Portugal

Territory Sales Executive - Portugal

The Territory Sales Executive contributes to the expansion of the country's retail network and drives business growth by identifying high-potential locations, such as white spot areas and competitive agents. This role plays a crucial part in onboarding, optimizing agent performance, and maintaining a competitive landscape.  

Key Responsibilities:  

Retail Independent Agent Onboarding:  

• Discover, negotiate and sign contracts with new agents
• Gather required documentation for new agent onboarding.  

• Enter new agent data into Salesforce (SF) and track the Know Your Agent (KYA) process, ensuring timely follow-up.  

• Ensure Application installation and Learning Management System (LMS) completion before Credit Bureau Investigation (CBI) approval.  

• Assist in verifying agent proximity to existent network in line with vicinity rules.  

Farming & Agent Support:  

• Track and collect daily FX rates to ensure appropriate tactical pricing strategies.  

• Identify, propose, and execute ad-hoc incentive schemes for agents with specific corridor or business opportunities, ensuring proper calculation and timely payment of incentives.  

• Maintain regular communication with agents to drive them toward performance targets.  

• Collaborate with the Credit Support team to analyze agents reaching credit limits and improve efficiency; follow up with agents on outstanding payments.  

• Provide agents with support on unresolved issues, including operational, fraud, or other concerns.  

Brand Visibility & Compliance:  

• Work with the Marketing team to maintain and enhance agent brand visibility.  

• Assist with KYA and AML re-certification matters to ensure compliance.  

Strategic Reporting & Insights:  

• Build and maintain competitive landscape reports on a corridor level, covering network expansion, pricing, products, and commission schemes to identify growth opportunities and mitigate risks (retail and digital).  

• Participate in product testing and engage agents with the highest potential to drive awareness of new offerings, such as APN or new corridor launches. Provide feedback to the product and operations teams.  

Agent Engagement & Performance Monitoring:  

• Respond promptly to inquiries and provide top-tier client service.  

• Participate in calls with the Customer Support Center (CSC) to review and address key issues raised by agents, continually improving processes for greater efficiency.  

• Monitor agent performance and proactively address underperformance to reduce dormancy and improve business productivity.  

• Support the execution of strategic initiatives, such as the negotiation and migration of selected locations from Unicambio Retail to WU Retail.  

Role Requirements   

• Previous experience in outside sales or servicing of customer products or financial services is a plus.    

• Strong negotiation and decision-making skills.    

• Preferred experience in remittance services.  

• Ability to present and listen to your agents and build trust and confidence with them.    

• Able to gain the trust and confidence of clients.   

• Strong organizational skills.   

• Fluency in Portuguese and English.   

• Valid driving license  - company car is provided. 
• Willing to travel around 70-80 % of the time based on business requirement.

We make financial services accessible to humans everywhere. Join us for what’s next.  

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.  

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, i