Project Manager

Replies within 24 hours Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off

About Floor Coverings International Boulder

At Floor Coverings International Boulder, we bring the showroom directly to our customers’ homes — combining personalized design consultations, best-in-class installation, and a customer experience that’s earned us a 4.7-star rating from more than 350,000 homeowners nationwide.

We’re one of the fastest-growing locations in the country, expanding toward a $2M+ operation, and we’re looking for a Production Manager who can elevate our installation operations to match that trajectory — balancing craftsmanship, communication, and continuous improvement.

The Opportunity

As Production Manager, you will own the customer experience from the time a sale closes until the final payment is collected. You’ll ensure every project runs smoothly, every crew delivers with excellence, and every customer feels informed and cared for throughout the process.

This role is central to our brand reputation — the right person will be as comfortable managing details as they are leading people, and will thrive in a fast-paced, growing operation.

What You’ll Do (Key Responsibilities)

Lead Seamless Installations

• Deliver each job to the standards promised in the sales process — on time, on budget, and with a spotless finish.
  
  
• Conduct final walkthroughs with customers, address punch-list items immediately, and collect final payment with confidence.
  
  

Drive Communication & Visibility

• Proactively communicate with customers from the moment deposits are collected through completion — ensuring no customer ever has to ask for an update.
  
  
• Maintain clear documentation in our Trello production board with defined next steps, job notes, and progress visibility for the entire internal team.
  
  
• Respond promptly to customer and internal communication via OpenPhone, email, and text — setting the tone for professionalism across the business.
  
  

Manage Crews & Uphold Standards

• Lead installer relationships with accountability and respect, ensuring each team meets our quality, cleanliness, and professionalism standards.
  
  
• Provide daily check-ins and feedback to crews; hold them accountable for site cleanup and customer courtesy.
  
  
• Continuously recruit, vet, and onboard new installation teams who share our commitment to excellence.
  
  

Operational Excellence

• Coordinate product orders and deliveries accurately, verify materials on site, and confirm all scope and pricing with installers before job start.
  
  
• Track job costing within 24 hours of completion; review profitability and identify efficiency opportunities.
  
  
• Collaborate with the Office Manager and Design Associates to maintain alignment on schedule, communication, and customer satisfaction.
  
  

Continuous Improvement

• Build and refine systems that scale — from communication templates to job tracking — as we grow from 10 to 30 active projects per month.
  
  
• Identify process bottlenecks and propose solutions that improve speed, quality, or communication.
  
  
• Represent the brand at trainings, team meetings, and local events like Home Shows.
  
  

Who You Are (Key Qualities)

• Organized Operator: You thrive in structure, keep multiple moving parts aligned, and use tools like Trello to maintain total visibility.
  
  
• Proactive Communicator: You set expectations before others have to ask and never let communication gaps linger.
  
  
• Hands-On Leader: You lead by example, earn respect from installers, and hold teams accountable with clarity and fairness.
  
  
• Customer-First Problem Solver: You resolve challenges quickly and calmly, ensuring customers always feel supported.
  
  
• Growth-Minded Professional: You take ownership of your craft, seek training, and see challenges as opportunities to improve systems and outcomes.
  
  

Why Join Us

• Be part of a local brand on the rise — FCI Boulder is among the fastest-growing franchises in the region.