Service Management and CMDB Analyst

<h3>Company Description</h3><p><em>Work smart, have fun and make an impact!</em></p><p><strong>EcoVadis is the leading provider of business sustainability ratings.</strong></p><p>Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.</p><p><strong>Why apply to EcoVadis?</strong></p><p>Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.</p><p>Learn more about our team and culture on <a href="https://ecovadis.com/careers/">EcoVadis careers page</a></p><p>If you have questions about the company or open roles you can <a href="https://ecovadis.career-inspiration.com/app/home">Chat with an insider</a></p><h3>Job Description</h3><p>As we are expanding our team and scope, we are looking for an IT enthusiast with experience in cloud technologies, that would help us enhance our Service Management team. As a Service Management &amp; CMDB Analyst, you will be responsible for administering and executing the configuration management process and ensuring CMDB data integrity within the Service desk. This role works closely with the Jira System Admin and all process owners within Service Management Team.</p><p><strong>Job Description</strong></p><ul><li>Assisting in developing standard IT configuration management methodology;</li><li>Supports the Service manager in the development of CMDB policy, processes, and knowledge base;</li><li>Works with the Service manager, to improve Customer data integrity regarding classes, naming conventions, attributes, data sources, and relationships;</li><li>Maintains Customer data to ensure CMDB accuracy and completeness;</li><li>Works with other ITSM processes to understand new requirements and identify how Configuration management can support;</li><li>Support and administer the tool for configuration and asset management, Jira Service Management, and additional applications or modules as assigned;</li><li>Perform System Development Life Cycle activities required to enhance the Jira Service Management platform.</li></ul><h3>Qualifications</h3><ul><li>Expert knowledge of IT Configuration and Asset Management processes;</li><li>Knowledge of Jira Service Management CMDB;</li><li>Understanding of Jira Service Management and Service Mapping tools;</li><li>Solution Oriented mindset &amp; be able to provide recommendations for the current and future platforms;</li><li>Familiar with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change;</li><li>Excellent analytical, and problem-solving skills in maintaining CMDB data integrity;</li><li>Able to generate reports for KPIs;</li><li>Strong organizational skills;</li><li>Excellent collaboration, customer service, and communication skills to work in a team environment;</li><li>Able to work quickly and effectively under pressure and handle multiple priorities simultaneously.</li></ul><p><strong>Education and Experience</strong></p><ul><li>Bachelor's degree from an accredited college or university in Computer Science, Information Systems, or related equivalent IT field preferred;</li><li>ITIL 4 Foundation v4 certification is a must;</li><li>ITIL 4 Specialist  v4 certification is an advantage;</li><li>1+ year of Jira Service Management IT Operations experience;</li><li>1+ year in the configuration of CMDB related to the Service desk;</li><li>Working with Atlassian products would be an advantage;</li><li>Open to working in an international, multilingual environment;</li><li>Proficient in English;</li><li>Good written and verbal communication skills.</li></ul><h3>Additional Information</h3><p><strong>Place of work: Barcelona or Remote from Spain</strong></p><p>Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one.</p><p>This includes extensive onboarding, teammates' support and a brand-new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones!</p><p>In return for your expertise and energy, we offer:</p><p><strong>Working organization benefits:</strong></p><ul><li>Casual and very friendly work environment</li><li>Hybrid work organization (from the office or from home)</li><li>Flexible working hours</li><li>Home office allowance program</li><li>IT equipment allowance</li><li>Working from anywhere policy</li><li>Opportunity to work in a truly international atmosphere</li></ul><p><strong>Compensation benefits:</strong></p><ul><li>Base salary + variable compensation plan</li><li>GRSP and TFSA matching program available</li><li>Meals and Transportation Vouchers (Cobee card)</li></ul><p><strong>Wellness and Healthcare benefits:</strong></p><ul><li>Health, Wellness, and Dental