Security Officer - Utilities Dispatch

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description

As a Security Officer - Utilities Dispatch in Delaware City, DE, you will serve and safeguard clients in a range of industries such as Utilities, and more.

Join Allied Universal as a Dispatch Officer supporting a dynamic utilities location. In this role, you will monitor and patrol assigned areas, help to deter potential security-related incidents, and maintain strong communication with team members. You will also play a key role in access control and provide outstanding customer service, responding quickly to situations as they arise. Our team thrives on reliability, agility, and innovative solutions, with a focus on putting people first and always acting with integrity. Be part of a collaborative environment where your contributions truly make a difference.

Position Type: Full Time

Pay Rate: $21.00 / Hour

Job Schedule:

DayTimeTue06:00 AM - 06:00 PMWed06:00 AM - 06:00 PMFri06:00 AM - 06:00 PM

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and manage all incoming and outgoing communications at the dispatch center, coordinating responses as needed for incidents and requests within the utilities location.
• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner, dispatching appropriate personnel or resources as required.
• Document and track all incidents, calls, and communications in accordance with Allied Universal protocols.
• Maintain clear and concise communication with field personnel, management, and emergency services as necessary to facilitate prompt responses.
• Assist in monitoring surveillance systems or alarms and relay relevant information to appropriate team members.
• Support the ongoing operations of the dispatch center by keeping logs, reports, and records up-to-date.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Possess a Transportation Worker Identification Credential issued by the Transportation Security Administration.
• Access control and/or badge experience is preferred.
• Experience using a computer or tablet is preferred.
• A state, county, or city issued security-related license is preferred.
• A security-related guard card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: