Assistant Manager

WKS KRISPY KREME, LLC

Position: Assistant Manager

Brand: Krispy Kreme

Reports To: District Leader

Job Overview

The Assistant Manager supports the General Manager in overseeing the daily operations of the shop to ensure exceptional guest service, product quality, food safety, operational excellence, and profitability. This role assists in leading and developing team members, maintaining Krispy Kreme brand standards, driving sales performance, and ensuring a clean, safe, and welcoming environment for guests and employees.

Key Responsibilities

Leadership & Team Development

• Assist with recruiting, hiring, onboarding, training, and developing team members.
• Provide coaching, feedback, and performance support to hourly employees.
• Support succession planning and development of future leaders.
• Lead by example and promote a positive, respectful, and team-oriented work environment.
• Demonstrate WKS Krispy Kreme Values of Integrity, Loyalty, Winning, Service, and Teamwork.
• Assist with shift coverage and leadership support as business needs require.

Shop Operations

• Assist in overseeing daily shop operations including retail, production, sanitation, and delivery functions.
• Ensure compliance with Krispy Kreme operating procedures, recipes, and brand standards.
• Monitor staffing levels and deployment to maximize operational efficiency and guest service.
• Support opening, closing, and shift change procedures.
• Ensure proper execution of production schedules, product availability, and inventory controls.
• Assist with ordering, receiving, storage, and inventory management.

Guest Experience

• Ensure guests receive friendly, efficient, and accurate service.
• Resolve guest concerns and complaints professionally and promptly.
• Maintain a visible presence in the shop to support team members and guest satisfaction.
• Support promotional programs and sales-building initiatives.
• Reinforce guest service standards and brand expectations.

Financial Management

• Assist in managing labor, product costs, waste, and controllable expenses.
• Support achievement of sales and profitability goals.
• Follow cash handling, deposit, and reconciliation procedures.
• Assist with inventory counts, product ordering, and operational reporting.
• Protect company assets through proper operational controls.

Food Safety & Compliance

• Ensure compliance with food safety, sanitation, and health department regulations.
• Maintain required certifications and ensure operational compliance.
• Monitor food quality, freshness, holding times, and product presentation standards.
• Enforce workplace safety policies and procedures.
• Support compliance with all federal, state, and local regulations.

Cleaning & Facility Standards

• Maintain a clean, organized, and safe shop environment including retail, production, storage, restroom, and exterior areas.
• Ensure cleaning schedules and sanitation procedures are consistently followed.
• Perform and assign cleaning tasks including, but not limited to, sanitizing equipment, sweeping, mopping, removing trash, cleaning restrooms, maintaining production areas, and any other cleaning or side work tasks assigned by management.

Physical Activity

• Standing, walking, bending, stooping, twisting, reaching, and grasping.
• Writing, filing documents, and working at a computer.
• Lifting, carrying, pushing, and pulling objects.
• Communicating with guests, team members, vendors, and management.
• Use of POS systems, production equipment, and other shop technology, as permitted by applicable state age requirements.

Physical Requirements

• Standing and walking for extended periods during the work shift.
• Lifting and carrying ranges:
• 0–10 lbs: Frequent
• 11–25 lbs: Occasional to Frequent
• 26–50 lbs: Occasional with assistance
• 51–75 lbs: Seldom; team-lift only
• Pushing and pulling approximately 10–40 lbs of force occasionally.
• Frequent use of hands for food handling, equipment operation, cleaning, and administrative tasks.

Work Environment

• Work performed in retail, production, storage, and office areas of the shop.
• Exposure to heat, noise, wet or slippery surfaces, production