GENERAL MANAGER OF POOL OPERATIONS

Overview

 

 

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

 

 

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Responsibilities

Pool Operations General Manager:

 

Under the direction of the Casual Dining Director, the Pool Operations General Manager oversees all aspects of pool recreation and food & beverage operations for the Guitar Pool, Hollywood Pool, Beach Club, GA Bar, and Pool Bar & Grill. This role is responsible for leading both recreation and F&B teams, ensuring exceptional guest experiences, maintaining high service standards, and driving operational efficiency across all designated venues.

 

ESSENTIAL JOB FUNCTIONS:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Must adhere to Seminole Tribe’s Policies and Procedures.
• Identifies and defines business needs and implements solutions resulting in improvements to the operation of the pool complex to reduce or contain costs and generate additional revenue.
• Responsible for the financial demands of the department, based on the departmental budget.
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
• Communicates with management, other departments, and designated personnel to address the needs of the POS system.
• Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
• Comply with all internal policies and procedures.
• Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
• Assists with menu item changes based on product mix reviews and guest feedback.
• Organize Group Activities, Retail tracking and Inventory.
• Reviews reservations for the day and Daily Events Reports for functions at the outlet.
• Daily inspection of the Beach Club, Pool deck, Cabanas and Jacuzzis for cleanliness and maintenance.
• Respond to all e-mails, requests, and tasks in a timely manner.
• Report to engineering all issues and follow up in a timely manner.
• Review all department logbooks for issues and concerns.
• Ensures that the pool complex supports the casino by providing outstanding service to VIP guests during special events.
• Develops and implements cost control procedures and standards of performance.
• Acts immediately on all customer complaints to insure that a correction is made whenever possible.
• Counsels, guides,