Wendys General Manager

Summary

Manages the operations and staff of Wendy’s restaurant, including the execution of all Company policies, procedures, programs and systems.  Ensures objectives are reached in all areas while following all Company guidelines.  Ensures compliance with all federal, state and local laws and ethical business practices.  Provides leadership, direction, training and development to subordinate managers and crew.

Essential Duties and Responsibilities

Sales Goals

• Manages sales goals versus budget and prior year.
• Executes national and local marketing programs and new product roll-outs.
• Develops and implements appropriate plans to resolve unfavorable trends and enhance sales.
• Communicates sales performance and anticipated variances to District Manager and store management team.
• Responds to intrusive activities aimed at diverting store business.
• Builds sales by promoting customer satisfaction.

Managing Cost

• Manages profit goals versus budget and prior year. 
• Manages food, labor and paper costs and other controllable expenses. 
• Manages costs by monitoring crew prep, production and procedures execution.
• Tracks waste levels using established procedures and monitoring crew position procedures.
• Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.
• Communicates profitability performance and anticipated variances to DM and store management team.

Human Resources

• Ability to get along with staff and co-workers
• Ensures the execution of the restaurant’s overall Human Resources programs. 
• Processes crew applications and sets up interviews, checks references.
• Maintains an on-going system for the recruitment, development, recognition and retention of store management and crew. 
• Manages subordinate store management and crew employees in a manner which maximizes retention and contributes towards achievement of turnover goals.
• Utilizes approved interviewing tools to identify qualified applicants who positively reflect Wendy’s image.
• Manages and resolves performance issues with subordinate managers and crew including counseling and disciplining employees using consistent practices and following company policies and state & federal laws.
• Ensures proper staffing levels are achieved.
• Interviews and hires crew to ensure adequate coverage.
• Conducts quality, timely performance feedback and performance appraisals for store management & crew.
• Oversees and participates in providing quality, timely performance feedback and performance appraisals for crew & subordinate management.
• Serves as a role model, trains and coaches store managers in leadership, problem solving and other management skills.
• Ensures compliance with all federal, state and local employment laws.
• Maintains a work environment in which employees are treated with respect and dignity.
• Follow open door processes.
• Follows all company policies & procedures

Quality, Service, and Cleanliness

• Achieves and maintains Sparkle certification through the execution of Quality, Service and Cleanliness standards.
• Trains and executes all food safety procedures and ensures compliance with Health Department regulations.
• Monitors product quality during shift by talking with customers during walk-through
• Monitors product quality by managing crew performance and providing feedback.
• Interacts with customers and ensures a timely resolution of all customer complaints.
• Tracks service times and determines efficiency; takes corrective action with management staff and crew as necessary. Performs Manager Walk for all areas of the entire store, addresses and resolves any safety/ cleanliness issues

Training

• Provides proper training and development in compliance with the Company’s standards.
• Conducts timely and quality store orientations for managers and crew.
• Utilizes Crew Orientation and WE Learn Training system on a daily basis or as instructed.
• Communicates and trains on operations changes and new products to managers and crew.
• Assists with new Assistant Manager training.
• Audits and reviews systems, checklists and work habits to ensure store personnel are demonstrating desired behaviors. 
• Evaluates high-performing crew to be considered as potential Crew Leaders or Shift Managers.
• Trains crew to respond promptly to customer needs and to solicit feedback to determine customer satisfaction.
• Ensures safety training is conducted for all employees every period
• Trains crew to maintain store cleanliness during shift by following the Company’s procedures.
• Provides priorities an