Medication Access Specialist- Home Infusion - PRN

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job assists providers with the refill process by ensuring patient’s compliance with medication, lab monitoring, adherence to therapy by providing appropriate refill amounts on medication refill requests, maintaining accurate pharmacy preferences, and identifying discrepancies or problems with medication history. Communicates with patients, families, caregivers, healthcare providers/practitioners, and pharmacists to obtain an accurate and complete medication history for patients while also documenting the encounters within the electronic health record (EHR). Forwards any problems to a pharmacist for resolution.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required – High School Diploma or equivalent.

Work Experience

Required – 2 years of experience as a pharmacy technician.

Preferred – Electronic prior authorization experience.

Experience taking patient medication histories.

Certifications

Required - Medication Therapy Management Certification obtained through the PTCB OR NHIA Reimbursement training OR the Medication History Certification from the American Society of Health-System Pharmacists (ASHP) must be obtained within 6 months.

Preferred - Certified Pharmacy Technician license in state of practice.

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.

• Knowledge of pharmaceutical mathematics.

• Ability to operate standard pharmacy and office equipment.

• Effective verbal and written communication skills and ability to present information clearly and professionally.

• Strong interpersonal skills.

Job Duties

• Obtains and clarifies patients' home/chronic medication.

• Interviews patient and/or family members to ensure proper identification of doses and drugs.

• Uses the EHR to input patients’ home/chronic medication lists.

• Communicates discrepancies identified via the medication history process with the pharmacist and makes clarifications with the patient and prescribers as needed.

• Collects patients’ prescription benefit information.

• Communicate and direct all questions or inquiries from patient or families that are outside the scope of taking the medication history to the appropriate caregivers or staff.

• Provides high quality customer service to patients, family members, and care team members.

• Documents all appropriate findings into the EHR for ease of collaboration amongst providers, support staff, and other refill clinic staff.

• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication styles.

• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state, and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.

This employer maintains and complies with its Complian