ServiceNow Technical Lead

More flexibility, less one-size-fits-all

Are you passionate about driving innovation and optimising business processes? We are seeking a skilled ServiceNow Technical Lead to join our team. As a key member of our platform team, you will play a critical role in implementing, enhancing, and supporting the ServiceNow platform within our organisation.

Responsibilities:

Technical Leadership and Business Analysis/Stakeholder Management:

• Provide technical leadership to the platform team, offering guidance and expertise.

• Collaborate with stakeholders to gather and document requirements effectively.

• Lead software development, oversee technical aspects, design, configure, and deploy ServiceNow production releases.

• Coach and support development teams in improving their agile practices.

Architecture and Solutions:

• Create and maintain a detailed view of the existing architecture.

• Ensure architectural controls are in place to deliver the correct technical solutions for business needs.

Incident Resolution:

• Handle technical escalations, including responding to defects and incidents promptly.

Strategic Direction:

• Work closely with the platform manager to establish the strategic vision and direction for the ServiceNow platform and deliver on the platform roadmap.

Continuous Improvement:

• Contribute to ongoing administration and maintenance of the ServiceNow Platform.

• Manage platform communications, including documenting changes, release notes, and notifications to impacted teams.

• Coordinate and maintain knowledge to ensure up-to-date documentation of technical standards and processes.

• Contribute to functional testing procedures to verify that solutions developed align with business requirements.

• Collaborate with the platform manager to expand the use of ServiceNow as a key business platform throughout the organisation.

Qualifications:

• Advantageous: Certified Scrum Master

• Bachelor’s degree in computer science, Information Technology, or related field.

• ServiceNow Certification: Certified ServiceNow System Administrator or higher.

Experience:

• Experience in leading cross-functional work teams up to task completion.

• Minimum of 5 years of hands-on experience with ServiceNow development, scripting, and workflows.

• Must have proven experience working in agile environments.

• Strong analytical skills and ability to interpret complex data.

• Excellent problem-solving abilities and a proactive mindset.

• Strong interpersonal skills to influence, collaborate and communicate strongly with key stakeholders across the Bank.

• Excellent written and verbal communication skills.

If you’re ready to make an impact and drive digital transformation, apply now! Join our dynamic team and help shape the future of our organisation.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.  

Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.  

Your application should include a resume detailing your experience and qualifications.

The Reserve Bank of Australia is an equal opportunity employer.  We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.

Few places give you the balance of professional challenge and a management culture that not only support