Senior Desktop Support Analyst

About Us

Start your next chapter at Revecore! For over 25 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further. 

 

As part of our team, you’ll be rewarded with:

• Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment
• 12 paid holidays and flexible paid time off
• 401(k) contributions
• Employee Resource Groups that build community
• Career growth opportunities
• An excellent work/life balance

Location: Full Onsite in Franklin, TN – 5x per week

 

Summary

Oversee all end-user desktop hardware, mobile devices, software applications, and operating systems at Revecore. Provide Tier 1 & Tier 2 IT support for technical desktop issues. The ideal candidate should deeply understand desktop OS, hardware, software applications, and be committed to excellent customer service.

 

Responsibilities

• Support end-users with hardware, software, and network issues on-site. (approx. 1700 users) 

• Manage and resolve service tickets, documenting solutions in detail

• Install, configure, and maintain computer systems, applications, and peripherals 

• Manage user onboarding and offboarding in Microsoft Active Directory and EntraID

• Create, modify, and delete security groups in Microsoft Active Directory and EntraID

• Administer file server permissions

• Troubleshoot Windows and MAC OS and related applications (Office, Teams, OneDrive)

• Support printers, copiers, and zebra printers 

• Encrypt computers using BitLocker

• Perform basic VOIP phone system administration

 

Qualifications

• Proficient with Microsoft Active Directory and EntraID 

• Experience with Microsoft Intune / Endpoint Manager for device and application management

• Familiarity with Azure Virtual Desktop / Citrix / VMware Horizon 

• Skilled in Microsoft Office, Teams, OneDrive, SharePoint 

• Experience with multi-factor authentication (MFA) and identity protection tools 

• Proficient in Windows and MAC operating systems 

• Experienced with Exchange Online (O365) 

• Basic knowledge of Networking protocols: TCP/IP, SFTP, HTTP, DNS, DHCP, SMTP 

• Adaptable to fast-paced and changing environments

• Excellent at providing high-quality customer service to end-users

• Capable of working independently and in a team 

• Strong problem-solving and analytical skills 

 

Education 

• Minimum 3+ years’ experience as a Desktop Support Technician 

• Preferred certifications: CompTIA A+, Network+, Security+; Apple Certified (ACSP), AZ-104 

• Associate's degree in computer science, IT, or related field 

 

Work at Home Requirements: 

• A quiet, distraction-free environment to work from in your home. 
• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. 

 

Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check.

 

Revecore is an affirmative action-equal opportunity employer that does not discriminate