Senior Director, Operations

About this role:

Partner with GVP GE + RB Global Service Delivery as key lieutenant to drive effective business decisions and performance .  Drive initiatives to increase client retention, support growth, and drive collaboration and engagement across multiple roles, departments, and levels within Gartner.  Ensure accurate analytics, monitor key business drivers, identify and drive operational improvements, provide transparency of results to key business leaders, and ensure informed decision making.  Drive, coordinate and facilitate actions across business units, products, regions, and functional areas.

What you’ll do:

• Influence and direct GVP direct reports, ensuring high performance, strong alignment and best practice sharing (drive visibility and adoption of proven practices), and effective communication

• Identify and mitigate key strategic risks related to process initiatives, retention performance, and growth

• Partner with GVP to forge and deliver communications throughout GTS leadership team.  Key and active operational “voice” on GE leadership team

• Lead the production and delivery of operational and planning reports to senior business leaders to effectively link results with business strategy (quarterly Global OC Ops reviews, monthly Business Reviews, Global GE RB Reporting, local event reporting and effectiveness)

• Identify opportunities for process improvements and develop innovative solutions that drive efficiency and improved client retention and CV growth

• Prepare and conduct detailed analysis (including financial modeling) that provide insight and guidance for making informed operational and strategic decisions

• Cultivate strong and mutually respectful relationships across the organization and partner with TeamNCVI leadership to solve problems and identify business improvement opportunities

• Provide guidance to the GE RB team and to each regional management team to ensure operational consistency and shares best practices in driving revenue, client satisfaction, client retention, adoption of new products, forecasting & resource management practices

• Facilitate global alignment and action across GE RB continents

• Support for internal communication, Sales alignment, reporting in liaison with Sales Enablement, GE RB Operations & Finance

• POC for product development/projects

• Provide effective tools for RVP’s: forecasting (ExPex), workload

• Stand in for exception approvals: Symposium housing, LOI’s, short terms

• Facilitate GE RB weekly/monthly Operations meetings

• Help to pilot and scale new programs and change initiatives across GE RB

What you’ll need:

• Bachelor’s required, MBA or Master’s degree preferred

• Strong leadership experience.  Consultative and influence skills.

• 10-15 years of progressive business experience, preferably in a Financial Analytics, Strategy or Business Operations role

• Knowledge and experience in working with senior-level Gartner resources highly desirable

• Demonstrated ability to own, manage and complete complex, multi-functional projects. 

• Strong gravitas and strategic thinking skills, prioritization, and problem solving ability.

• Extensive computer experience & proficiency with Microsoft software, specifically Word and Excel, a solid understanding and usage of databases, PMO tools, analysis tools, standard reporting tools.

• Project management skills and data manipulation skills.

• Excellent organization skills. Time Management and Task flexibility. Ability to multitask and change priorities as needed.

• Excellent verbal and written communications skills; ability to analyze situation and make sound recommendations and decisions.

• Self-assured and confident in a variety of settings with a strong belief in own capabilities.

• Ability to develop and maintain strong relationships.

• Effective presentation of information and the ability to influence required outcomes.

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intel