Customer Service Rep

Why Badger Meter?
 

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource.  For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient.  Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.  

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource. 
 

What You Will Contribute:
 

The Customer Service Representative is the first of two levels in the Customer Care department. This position will require strong communication skills both verbally and the written form. You will establish and maintain working relationships with the customer as you demonstrate a passion for customer priorities in a fast-paced environment. You will coordinate activities and collaborate with team members to ensure customer order accuracy.

Job Duties:

• Maintain accurate account records within Salesforce Verifying all accounts have accurate discounts, account notes, billing information and account owners.  

• Communicate effectively and in a timely manner via phone and/or email with customers and account managers to ensure questions and orders are prepared correctly.

• Review and process all return material authorization requests in Salesforce.

• Work effectively with operations, engineering, and technical support teams to ensure accurate account management and information in Salesforce.

• Enter all quote and order cases from Salesforce into Oracle.

• Process all the credit requests received in Salesforce and the accounting team into Oracle.  
   

Education and Experience:

• High school degree/GED required

• Associate's degree preferred

• 0-1 years of related experience preferred

Qualifications:

• Basic proficiency in Microsoft Office required

• Basic proficiency in Salesforce preferred

• Basic proficiency in Oracle preferred

Competencies:

• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.

• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.

Working Conditions:

• Work is performed in an office environment and requires the ability to operate standard office equipment.

• Work is performed in close proximity to others.

Physical Demands:

• Must be able to sit for prolonged periods of time.

• Requires prolonged periods of talking/listening.

Competitive Total Rewards at Badger Meter:

• Competitive Pay

• Annual Bonus

• Eligible for Annual Pay Increases

• Comprehensive Health, Vision, and Dental Coverage 

• 15 days Paid Time Off + 11 Paid Holidays  

• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation.  In addition to the match, the company will also contribute 5% of your elig