HR Onboarding Specialist, Analyst

As an HR Onboarding Specialist, you will be responsible for delivering a best in class, simplified, personalized, and digitized new hire experience through superior service and operational excellence. You will be required to adhere to established processes and guidelines in support of all potential new hires.

As part of your daily duties, you will interact with employees at various levels on a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail, empathy, ability to troubleshoot, taking ownership and accuracy of work while maintaining a high-quality standard and ensuring data integrity. You will be accountable for providing a seamless, end to end positive experience with every interaction

Job responsibilities

• Communicate to customers through inbound call center to help resolve complex inquiries
• Respond to customers through an online portal
• Process HR related transactions/activities adhering to company policy and guidelines
• Provide exceptional customer experience 
• Meet service level, quality, and productivity metrics
• Empowered to resolve new hire inquiries accurately and effectively
• Follow all established processes, policies, company guidelines and regulations

Required qualifications, capabilities, and skills

• Strong verbal and written communication skills
• Customer obsessed mindset
• Ability to multi-task in a fast-paced environment and meet deadlines
• Ability to work under pressure and handle high volumes
• Demonstrate active listening, probing, and reading comprehension skills
• Possess strong analytical skills
• Strong interpersonal skills
• Strong attention to detail, high level of accuracy and problem-solving skills 
• Ability to research issues and recommend a solution 
• Comfortable with and able to quickly adapt to change
• Ability to work in a team environment and collaborate with others

Preferred qualifications, capabilities, and skills

• 1+  year of Customer Service experience
• Proficiency with Microsoft Office suite and HR Systems

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans