Loss Mitigation Specialist

Dow Credit Union is seeking a dedicated Loss Mitigation Specialist to join our team. This role is crucial in mitigating losses by resolving delinquency on high-risk accounts (60+ days past due) and driving the repossession process. The ideal candidate will have a strong background in collections, repossession, and loss mitigation, along with excellent negotiation skills and a commitment to providing high-quality member service.

Would you like to join a supportive organization that invests in its employees? Do you want to build a long-term career in the people helping people industry with an established and award winning company? If so, please read on!

This position earns a competitive starting pay of $23.50 an hour. We provide terrific benefits, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you, apply today!

DOW CREDIT UNION: OUR MISSION

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

Loss Mitigation Specialist

Key Responsibilities:

• Manage loss mitigation accounts including Bankruptcy, Repossession, Estate, Garnishment, Student Loans, and Legal accounts to reduce losses.
• Serve as the key contact throughout the repossession process, coordinating with third-party agents, maintaining required member communications, and ensuring compliance with procedures.
• Perform collections activities on various account types, including final stage past dues and charged-off balances, negotiating arrangements that benefit both the member and the credit union.
• Provide monthly reports on late-stage and high-risk collections to the Member Solutions Manager.
• Monitor deposit accounts to identify fraud risks and trends, offering recommendations to management.
• Meet with members to discuss past due accounts and recommend solutions, including budgeting advice, loan workout options, and external support resources.
• Support Member Solution Specialists with skip tracing and member research to locate members or collateral for collection efforts.
• Represent the credit union at court hearings related to small claims, subpoenas, bankruptcy, and fraud cases.
• Advise members on mortgage options, such as foreclosure, short sales, modifications, and forbearance.

Required Skills:

• Strong knowledge of financial collections procedures, regulations, and acceptable practices.
• Familiarity with the Fair Credit Reporting Act, Fair Debt Collection Practices Act, and relevant bankruptcy and fraud regulations.
• Understanding of consumer and mortgage lending processes.
• Ability to communicate effectively with members regarding delinquency issues.
• Basic conflict management skills with the ability to maintain emotional control under stress.
• Proficiency in computer and software applications, with strong data analysis capabilities.
• Ability to work independently and make decisions to resolve problems.

Working Conditions:

• Office environment with frequent interruptions from employees, members, and third parties.
• Requires repetitive hand motions for typing and occasional standing for