Customer Experience Representative - Hybrid
Dometic CorpAbout the role
Click Here to Enter the Great Outdoors with Dometic!
Dometic Overview: www.dometic.com
Millions of people around the world buy and use Dometic products. They’re RV users, boat owners, truck drivers, campers, outdoor people. And all part of a growing movement – a longing for freedom and adventure a desire to explore the world and to stay away for extended periods of time. We call it mobile living. Our mission is to make mobile living easy through smart and reliable products with outstanding design.
To be successful in this role, you understand the importance of our core values - We are passionate, We act responsibly, We are building together and We embrace change; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Position Overview:
As a Customer Experience Representative, you will assist our customers in their day to day needs while providing an excellent customer experience. This position does offer a hybrid schedule. This role will report to the Customer Experience Supervisor.
Duties:
- Interface with customer via phone or email to take orders, resolve routine problems, or provide product specifications
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Provide solutions and use discretion in understanding when to escalate customer calls
- Responding promptly to customer inquiries
- Deliver pre-and post-sale product information for customers and field based Dometic sales team members
- Provide product cost and availability or offer alternatives, if necessary
- Utilize Dometic Core Values in day-to-day dealings with client base
- Understand and comply with internal call metrics
- Coordinate effectively with internal team members to ensure high quality and timely expedition of customer requests
- Apply knowledge and creativity to solve unforeseen or unstructured problems
- Maintain broad product knowledge and specifications
- Maintain positive high energy and have an outgoing personality
- High School diploma or equivalent is required
- Outstanding communication, interpersonal and customer service skills
- Knowledge of basic computer operations with high clerical tendencies including 10-key; experience in D365 and AS400 a plus
- Reliable with exceptional attention to detail
- Excellent problem-solving skills including creative and logical thinking with great follow up
- Customer oriented mind set
- Self-driver, high energy and able to excel in a fast-paced environment
- Experience in the RV industry is a plus
Benefit Highlights:
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability Insurance (STD/LTD)
- 401 (k) with company match
- PTO with Floating Holidays
- Paid maternity/paternity leave
- Tuition Assistance
- Membership Reimbursement (Wholesale Club and Gym)
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. At Dometic Corporation, our Core Values aren't just words on paper – they're the heartbeat of our culture. Join us and experience a workplace where every action reflects our commitment to living out these values:
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