Court Liaison/Patient Advocate

Description

Red River Hospital is the leading provider of inpatient and outpatient behavioral healthcare in Wichita Falls, TX. Our treatment services & specialized programs address drug and alcohol addiction and co-occurring mental illness.

Red River Hospital has been a leader in behavioral healthcare for over 40 years, providing superior healthcare treatment to the people, communities, and military installations we serve. We are a private inpatient 96 bed acute psychiatric facility dedicated to the treatment of behavioral health and substance abuse services. Located in Wichita Falls, Texas, Red River Hospital provides mental health and substance abuse treatment to the following populations: 

• Dedicated military personnel
• Adults
• Seniors
• Adolescents (ages 12 through 17)

Our excellent staff is committed to the continuous improvement of behavioral healthcare by providing treatment opportunities that promote individual, family, and community wellness. As a team, we are dedicated to providing high quality, outstanding care and attending to the individual needs of each patient and their family in a caring and compassionate manner.

Serving Northern Texas and Southern Oklahoma

Our location in Wichita Falls allows for convenient access to residents of nearby Texas cities like Burkburnett as well as South Oklahoma cities like Lawton. Call the number below to begin the process of healing.

Mission, Vision & Values

Mission: To provide superior comprehensive behavioral healthcare and substance abuse services to the people, communities, and hospitals we serve.

Vision: To be the behavioral healthcare provider and employer of choice.

Values: Integrity, respect, excellence.

 

ESSENTIAL FUNCTIONS:

• Draft and submit petitions, notices, affidavits/certificates of service and denial rights motions with the court on behalf of the patient and the facility.
• Provide all relevant information from the court hearing to the appropriate department at the facility.
• Compile, maintain and track the mental health court appearances and evaluation appointments for all patients admitted to the facility on an involuntary basis.
• Communicate effectively with court clerks, court-appointed doctors, public defenders and various court personnel in order to coordinate and deliver correct patient information for hearings and evaluations.
• Assemble chart materials for mental health court evaluations and hearings to provide evidence for each patient’s hold.
• Communicate patient court progression with appropriate departments at the facility.
• Ensure accurate and timely documentation of relevant activities.
• Attend court hearing with patients and act as the hospital's resources in all court proceedings. 
•  Facilitate patient/family grievance process to include processing the complaint, forwarding to the
  appropriate manager and communicating the resolution to the complainant for resolution purposes.
•  Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
•  Identify process deficiencies that result in possible threats to patient rights or patient safety.
•  Maintain the complaint and grievance logs up to date.
•  Collaborate with risk department and department managers to ensure patient concerns are dealt with
• in a timely and appropriate manner.
•  May participate in new hire orientation on educating staff on patient safety and advocacy
•  Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School diploma or equivalent required. Bachelor’s degree in social work or health field preferred.
• Two or more years’ of related experience required.
• Understanding of court/criminal justice system and structure preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.