SVN-2026-07 Case Manager (Social Inclusion&Integration)

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Organizational Context and Scope

Under the direct supervision of the Senior Project Associate (Social Inclusion & Integration), the Case Manager (Social Inclusion & Integration) will provide case management support for migrants' socio-economic inclusion, with a focus on labour market access, education, and community engagement within the framework of the MMIA-PLUSZ 2.2.1-24-2024-00010 project.

1. Information and Referral Services
•    Provide timely and culturally appropriate information on available support.
•    Facilitate access to services through referral pathways.

2.  Labour Market and Education Support
•    Assist migrants in accessing job opportunities, vocational training, and career counseling.
•    Provide guidance on fair labor practices and safe working conditions.
•    Support educational enrollment and skills development initiatives.

3. Community Engagement and Outreach
•    Organize community integration activities and awareness sessions.
•    Build networks with community leaders, employers, and service providers.

4. Case Management and Documentation
•    Provide individual case management for vulnerable migrants to support their socio-economic inclusion, including conducting risk assessments and developing individual support plans.
•    Maintain accurate case files and ensure compliance with data protection.
•    Support reporting and knowledge-sharing on integration trends and challenges.
 

Required Qualifications and Experience

Education

• Bachelor’s degree in Social Sciences, Education, or Migration Studies with two years of experience; or 
• High school diploma with four years of experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in labour market integration, community engagement, or educational support.

Skills

• Strong interpersonal and facilitation skills.

• Experience working with migrant communities.

• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).

• Ability to work independently and as part of a team in a fast-paced environment.

   

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, good understanding in English and Ukra