Senior Genesys Cloud Administrator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Genesys Cloud Administrator based in India.

This role is centered on managing and optimizing a mission-critical cloud contact center platform that supports large-scale customer engagement operations across global markets. You will be responsible for ensuring platform stability, performance, and scalability while continuously improving routing strategies, omnichannel experiences, and automation capabilities. The position plays a key role in shaping how customers interact across voice and digital channels by enhancing IVR flows, routing logic, and workflow efficiency. You will collaborate closely with cross-functional teams including product, IT, and operations to deliver seamless integrations and data-driven improvements. The environment is highly collaborative and enterprise-scale, with strong exposure to advanced cloud, AI, and contact center technologies. This is a high-impact role where your work directly influences customer experience quality, operational efficiency, and platform reliability.