Clinical Support Coordinator

Alternate Locations: Work from Home; Omaha, NE (Nebraska)

 

 Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 72811

 

The Role at a Glance

 

In this role you will provide support to clinical operations by requesting/retrieving medical records from health care providers and processing physician file preparation/assembly, records scan requests, and medical invoices for payment. You will follow-up with health care providers as needed to inquire on the status of records requests to ensure timely handling.

What you'll be doing

 

• Perform routine work in accordance with established procedures and guidelines by acquiring core knowledge required for the role.
• Document all referrals, invoices, and status calls accurately in administration system as measured through observations/audits.
• Manage assigned caseload effectively to meet or exceed departmental productivity, quality, and time service standards.
• Meet or exceed all telephone service commitments and replies to all customer service inquiries/voicemails in accordance with department time service standards.
• Complete all rush record requests same day in accordance with department time service standards.
• Resolve customer or client escalations with support from management as needed.
• Support and promote change management and departmental/enterprise initiatives within assigned area(s) of responsibility.
• Carry out duties in compliance with all state and federal regulations and guidelines. 
• Comply with all company and site policies and procedures.
• Make a positive contribution as demonstrated by offering suggestions for improvement and learning new skills, procedures, and processes.
• Remain current in profession and industry trends.
• Perform other duties as assigned and work overtime as needed. 

What we’re looking for

 

Must haves:

• High School diploma or GED
• Perform repetitive tasks while maintaining speed of work, accuracy, and attention to detail without loss to productivity.
• Demonstrate good written and verbal communication skills.
• Demonstrate organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

Nice - to - haves:

• Associates Degree or higher 
• Experience with Microsoft Outlook, Excel, Word, PowerPoint 
   

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

 

What’s in it for YOU:

• A clearly defined career framework to help you successfully manage your career

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

• Effective productivity/technology tools and training

 

Pay Range: $17.50 per hour 

 

Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

 

About The Company

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2022, approximately 16 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of September 30, 2023, the comp