Solar Advisor

Do you want to change the world? We do, too. SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
Summary of Role:
This role is in the Inside Sales department and is not primarily a CS position. We are primarily an office-based team. Description: The Solar Advisor team was established to deliver high sales conversion rates and high customer satisfaction by sending qualified solar candidates to our dealer network and direct sales teams. The Solar Advisor team is seeking experienced inside sales professionals to qualify homeowners for solar consultations in a call-center environment. It is vital that homeowners experience an incredible first impression when calling to inquire about the purchase of a solar system for their home. To succeed in this role, an individual must possess a sales and customer service focused mindset, understand the key role they play in the sales process, and work well as a team with other departments including marketing and outside sales teams. As the first point of contact for SunPower prospects, the Solar Advisor overcomes objections, qualifies leads over the phone, and schedules qualified leads for a solar consultation. This role responds to high volumes of leads in a call-center environment and will suit a dynamic individual who is highly organized and able to multi-task, with a true passion for sales and customer engagement. This role works closely with Dealers, SunPower salespeople and sales managers, Customer Experience, Lead Generation, Lead management CRM, and Regional Marketing. This position is based in Austin, TX.

Essential Duties & Responsibilities:

• Handles inbound and outbound leads in a call-center environment
• The first point of contact for prospects, the voice of the company
• Qualifies leads by understanding the homeowner’s energy costs, pre-screening the suitability of solar through satellite tools and scheduling appointments
• Listens to homeowner interests and concerns while providing feedback relevant to that specific homeowner
• Maintains high end-customer satisfaction by guiding quality prospects through the sales channel and process
• Accurately captures all customer related data into SalesForce (CRM)
• Works with lead transfer and appointment process issues
• Meet and exceed monthly quotas and service level agreements while working in a fast paced environment
• Willingness to be available and work outside of standard business hours, those that are most convenient to CA residential homeowners.
• Strong work ethic, good business acumen, and above average customer service orientation
• Ability to work shifts during all coverage hours: 8am – 10pm, seven days a week. Schedule may change due to business demand.
• Self –starter, ability to work independently with moderate direction in a fast-paced environment

Required Qualifications:

• High school diploma or equivalent required
• Associates degree and 2+ years related experience OR equivalent combination of education and years of related experience
• Ability to work shifts during all coverage hours: 8am – 10pm, seven days a week. Schedule may change due to business demand
• Strong computer skills, including strength in MS Excel, Word, and PowerPoint
• Exceptional communication skills, in particular telephone and written
• Inside sales experience gained within a sales quota environment preferred
• Experience with Salesforce.com

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Equal Employment OpportunityThe Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race,