Program Manager of Outreach

Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.

Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.

Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.

For more information about us, visit www.larkinstreetyouth.org.

 

WHAT YOU'LL DO:

Supervised by the Program Director, the Program Manager of Outreach supervises efforts to identify new clients and enrollment into Larkin Street’s engagement programming.  The position supervises Case Managers, Outreach Counselors and Outreach interns engaged in street outreach, community partner collaboration and on-site work at Larkin Street’s Engagement and Community Center.  Additional responsibilities include budget management, contract monitoring, supervision of data entry and both staff and activity scheduling.

This position is full-time, eligible for full benefits. 

Your responsibilities:

• Provide leadership and oversight to Outreach and Intake programming and strategizing day-to-day operations as needed.
• Hold staff to agency standards, exercising necessary and appropriate responses to performance concerns.
• Staff hiring, training, and supervision in accordance with the expectation set by the Collective Bargaining Agreement.
• Coordinate staff schedule for street and community outreach and community center staffing.
• Monitor contract deliverables, overseeing data collection and entry and reporting as needed.
• Manage program budgets and ensure agency procedures are followed.
• Complete monthly reports and ensure timely and accurate data collection processes.
• Coordinate intakes and assessments, support case managers in keeping charts and paperwork up to date and complete. 
• Lead outreach and intake program meetings, participate in other agency leadership meetings as needed.
• Develop and maintain collaborative relationships with community providers, including property management, referral agencies, and resource agencies.  Represent agency at community meetings/activities.
• Support with incident de-escalation, debrief and production of incident reports.
• Participation in on-call rotation in support of staffing at housing programs.
• Other duties as assigned.

  Other Duties & Responsibilities:

• Maintain professional standards of performance, demeanor, and appearance always.
• Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to the requirements of this job description.
• Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
• Exercise discretion and professional judgment always keeping with the responsibilities carried personally and by the agency for the care and welfare of staff and to the youth in which we serve.
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
• Maintaining the strictest of confidentiality.
• Ability to work with a diverse staff and excel in a multi-cultural environment.

Skills and Abilities:

• Proficient in Microsoft Office (Word, Excel, and Outlook)
• Ability to multi-task and efficiently manage priority action items.

 

WHO YOU ARE:

• You are passionate about the Larkin Street Youth Services mission to end youth homelessness.
• You have Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds, similar to the client base at Larkin Street Youth Services. 
• You have experience in direct-service roles in drop-in c