Senior Customer Marketing Manager

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Glassdoor's Highest-Rated Tech Companies for Culture and Values 2023

Great Place To Work Certified™ 2023

Best Place to Work by Built In 2023

Financial Times The Americas’ Fastest Growing Companies 2023

Deloitte Fast 500 Companies

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

About the role:

We are seeking a results-driven Customer Marketing generalist with a knack for building unique customer experiences and authentic communities, plus a love of customer storytelling. In this role, you’ll work with teams across Samsara to build thoughtful branded experiences and customer engagement campaigns to drive awareness, engagement, and growth of our new live and digital customer education program, customer conference, and more. You will partner to build a unique set of programs that empowers Samsara users to be successful in their role and you’ll help these new Samsara power users to connect, grow, and share. This position is an opportunity to build foundational, next-generation programs to drive advocacy, loyalty, and retention with Samsara’s key customers and across our growing customer base.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara.

In this role, you will: 

• Drive customer engagement with our digital and in-person customer training program: Work with teams like Customer Education to drive the promotion of and customer engagement with our customer education programs – launch promotional campaigns to recruit customers to participate in Samsara training, help to shape an in-person training event series experience that delights customers, and build new ways to create and activate Samsara super users to share their experience beyond the ‘classroom.’ 
• Support our Customer Conference: Work with teams across Samsara to support customer engagement and storytelling needs for our annual customer conference – everything from sourcing customer speakers, organizing customer meetups, driving in-person training program engagement, and more.
• Programmatically uncover and tell our customers’ stories: Work with teams across Samsara and customers to uncover and tell compelling stories about how our customers are transforming their operations with Samsara. You’ll be the voice of the customer, uncovering stories for case studies, videos, and press as well as user generated content in partnership with other teams like Brand, Communications, P