RMA Technician

Who We Are: 

Headquartered in Liberty Lake, Washington, OpenEye is a leading provider of intelligent cloud solutions for video security, business intelligence, and loss prevention. Our easy-to-use products are designed to help customers streamline operations and reduce the burden on IT, making it easier to manage video surveillance deployments and integrations of all sizes with a proactive approach. 

OpenEye is a subsidiary of Alarm.com (Nasdaq: ALARM) with over 2,000 people and more than 900 R&D team members in North America. We service millions of locations with cloud-enabled video, access control, and intrusion solutions that make properties smarter and more secure. 

OpenEye is proud to be one of the 2023 Best Places to Work in the Inland Northwest. Ready to join a casual, fun, and creative culture? Join our team. 

 

JOB SUMMARY: This position is responsible for repairing all OpenEye products and testing all product returns. The RMA technician will report to the RMA Manager. 

 

ROLE AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.  

• Communicates with the RMA Manager about what work needs to be done. 

• Repair, test, and troubleshoot OpenEye products sent in for repair and credit. 

• Performs all other duties/responsibilities as necessary or assigned. 

 

QUALIFICATIONS:  

• a High School Diploma or a General Education Degree 

• a minimum of 1 year's related experience and/or training. 

• Knowledge and determination to create innovative ideas to help promote a positive work environment. 

• Ability to lift up to 75 pounds. 

 

 Perks at OpenEye: 

•          The pay for this opportunity is $19.00 - $21.00 per hour. In addition, this position is eligible for an annual discretionary bonus.

• Onsite, collaborative, work environment. 

•          Employees are eligible to purchase company stock at a discounted rate.
•          Collaborative, fun, creative culture where idea sharing is encouraged.
•          Casual dress, jeans are welcome.
•          Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
•          Up to $5,000 annual company match for 401k.
•          Company paid short-term/long-term disability, AD&D and life insurance.
•          Paid maternity and parental leave.
•          15 Days of Paid Vacation accrued per year (increases after year 3).
•          Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.
•          9 Paid Holidays per year.
•          Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.
•          Employee Equipment Program – Free Alarm.com system for your home.

  

OpenEye is an Equal Opportunity Employer 

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We colle