Loan Quality Assurance Supervisor

Join Our Team!

We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.

The Position

Job Title

Loan Quality Assurance Supervisor

Job Description

SUMMARY

This position is responsible for managing the Loan Quality Assurance team’s daily functions to mitigate risk related to consumer and real estate lending functions. This includes developing and managing the team, developing and maintaining QA processes, quality assurance of loan files including loan system data, collateral documentation and perfection, credit documentation and policy compliance, developing, monitoring, and reporting controls, and documentation exceptions management.

PRIMARY RESPONSIBILITIES (ESSENTIAL FUNCTIONS) ​

• Develop team including interviewing, hiring, training, coaching, measuring performance, providing feedback, and leading meetings.
• Ensure that department goals, quality, and service standards are met or exceeded.
• Ensure accurate and timely completion of Quality Assurance team responsibilities, perform priority tasks, and provide backup for all QA team functions.
• Develop and improve procedures, tools, checklists and working instructions for team tasks.
• Ensure proper loan quality controls in place to mitigate risks and periodic control assessment.
• Manage document exception tracking process, resolution, and reporting. Ensure accuracy of loan document tracking exceptions in accordance with loan agreements, covenants, approved requests, credit policy, and bank procedures.
• Use bank loan sampling methodology to perform loan reviews and provide results.
• Ensure loans are documented properly, demonstrate collateral perfection, and critical loan data is accurate in the bank’s core loan system.
• Coordinate and ensure accuracy of HMDA, TRID, Flood, Reg Z Right of Rescission, Fair Lending and other regulatory required loan information.
• Perform ongoing risk-based monitoring and evaluation of internal controls and regulatory compliance for quality purposes.
• Continually prepare and distribute quality results reports.
• Coordinate and respond to findings from Compliance, Internal, and External audits.
• Serve as a subject matter exp