Job Description Summary

GCS (Global Customer Service) Readiness ensures the Implementation and Service and Support organizations are effectively prepared and ready for all new product and software releases. The Principal Project Manager supports the GCS organization by leading new product and services programs utilizing program/project management skills, functional knowledge (e.g. Implementation and Service operations), and business acumen. Additionally, the Principal Project Manager collaborates with numerous cross-functional stakeholders to drive readiness through alignment of multiple product releases.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

GCS (Global Customer Service) Readiness ensures the Implementation and Service and Support organizations are optimally prepared and ready for all new product and software releases. The Principal Project Manager supports the GCS organization by leading new product and services programs using program/project management skills, functional knowledge (e.g. Implementation and Service operations), and eye for business. Additionally, the Principal Project Manager collaborates with numerous cross-functional team members to drive readiness through alignment of multiple product releases.

Competencies

Strategy and execution

• Must clearly understand and be able to articulate the needs of the GCS organization beyond the perspective of a particular function or job and how the GCS strategy fits with the greater MMS strategy.

• Understanding of how the organization works, how the functions interact, how decisions in scope impact our ability to implement and support as well as how they impact BD financially is critical. Must possess the ability to drive programs to ensure alignment across all relevant products.

• Must be able to see the big picture and influence/develop strategic direction. At the same time must be able to partner with the Marketing and R&D and to define detailed scope items and roadmaps for broad programs and individual product releases.

• Possess a solid understanding of where a particular product/program fits into a connected medication management solution and ability to engage partners from other projects as appropriate to ensure alignment across products.

• Leverage a continuous improvement attitude to drive significant change.

• Authority in organizational organisational change.

• Define, drive and deliver clear, measurable commercial release entrance and exit criteria.

• Business planning and opportunity assessment for organic and inorganic growth opportunities.

Project Management

• Participate and lead focused aspects of M&A transaction execution including project management, due diligence, and integration planning. Work closely with business teams, internal functional authorities (eg. legal, finance, Corporate Development, etc.) to support execution and ensure seamless integration.

• Lead multiple programs and / or projects simultaneously using project management methodologies (scope management, tollgate, and risk & organizational change processes).

• Lead the development of project charters, comprehensive readiness plans, and schedules; lead project budgets, communication plans, project review meetings, and deliverables.

• Identify and monitor key measures to ensure project success and prepare project status reports.

• Close collaboration with product core teams to drive GCS readiness activities and processes.

• Resource and lead cross-functional extended project teams.

• Solid understanding of and experience with risk management principles (identifying, communicating, mitigating and intensifying).

• Expert level knowledge of BD GPDS (Global Product Development System) or ability to attain.

• Ability to navigate Quality Management Systems and regulatory requirements.

Leadership (people focused)

• Lead and develop a successful extended team

• Project/Program partner concern point (project issues, staffing, release timelines)