Parts and Service Sales Representative

Sandvik Mining is looking for a

Parts and Service Sales Representative

Sandvik Mining, a global market leader in mining and rock excavation, has an opening for a Distribution Focused Parts and Service Sales Representative (PSSR) 
 
The primary function of this role is to generate sales within the Distribution Channel through direct engagement with our dealers. The candidate will develop a strong pipeline of new opportunities, strengthen dealer and end-customers relationships, and maximize sales to the assigned accounts. This position requires travel throughout the defined region and will be based out of Denver, CO or Smyrna, GA on a flexible hybrid schedule.
 
Job Responsibilities 
Critical Tasks/Responsibilities 
 

• Strategy: Execute the Parts and Service action plan to grow profitable parts and service sales across all available portfolios.  

• Territory: Improve Sandvik brand and product awareness within the region through engagement with multiple stakeholders within dealer sales channel. Develop a full understanding of the business environment, and market trends, within the assigned territory. 

• Fleet: Perform gap analysis on the existing fleet, working along with Product Specialists, to identify sales opportunities. Maintain fleet status and machine hours updated in the system for the assigned accounts and/or territory. 

• Customer Focus: Establish high-level relationships with business decision makers and identify business needs and problems. Consult with dealers on the subject of product for Sandvik end users. 

• Effective Communication : Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. 

• Relationship Management: Strong technical knowledge, leadership skills, financial acumen, and the ability to manage in a diverse and potentially contentious environment.  Must have the ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. 

• Training and Development: Identify/Map training and development needs, work along with internal Sandvik personnel to ensure needs are met. 

Additional Duties, 

• Follow up on pending parts orders and backorders with dealers and customers on a regular and scheduled basis. 

• Assist with machine down resolution. 

• Offer alternative solutions where appropriate with the objective of increasing dealer and customer satisfaction and their business. 

• Record, update, maintain, and close cases and opportunities in Salesforce, documenting dealer inquiries. 

• Follow standard processes and procedures from Sandvik and other applicable policies. 

Basic Minimum Skills Required 
 

• 5+ years of industry related experience in technical sales position  

• <