Commercial Implementation Specialist I

We do the right things, right now.  We do them in a way that is relevant to our clients.  Become a part of our history as it continues to be written! 

If you are interested and qualified for this role, we invite you to apply.

The Business Implementation Specialist is responsible for effectively implementing and providing maintenance on all aspects of the products assigned to Treasury Management which may include but are not limited to: Lock Box Services, Positive Pay, Deposit Express, ACH Origination, Reporting, Account Analysis, Cash Vault, Sweep Accounts, and Commercial Online Banking. Assess hard charges as applicable for non-analyzed accounts. Provide internal phone support to Branch Sales staff, Treasury Management Officers, and Sales Support staff as needed. Compose and update documentation and training material for Business Clients and Employees. Support all department owned applications, including for purposes of Release, DR, system upgrades, and special projects.

Essential Functions/Responsibilities

• Performs basic tasks to support the Commercial Implementation group such as Service First Maintenance requests, routine data entry, basic calculations, file maintenance, internal client support, and other duties as assigned. Ability to multitask.
• Provides telephone and email support for stated business products to Sales Staff and Branch Employees
• Works to ensure consistent and accurate implementation of business services, systems and products. Implementation to include document fulfillment (client facing documentation including, but not limited to signature documents, various agreements, and online banking setups).
• Research implementation issues and provides business clients or bank personnel with appropriate and timely resolution.
• Ensures that all customer paperwork is accurately transmitted to core operating system and that standard operating procedures are followed including providing quality reviews for other Commercial Implementation Specialists’ implementations and Sales Support staff’s documentation submissions.
• Oversees the daily operations of stated business products, includes manuals, fees, etc. to staff as needed.
• Responsible for composing and providing documentation, forms, and manuals to business clients and sales staff as needed.
• Responsible for the setup, documentation, and monitoring of Commercial Sweep Accounts and Commercial Web Pay.
• Monitors overall product for maximum efficiency and effectiveness.
• Participates in problem solving to help address unique customer situations.
• Prepares a variety of reports; maintains logs, lists, and records; and maintains customer contact data and information.
• Balancing & reconciliation of accounts
• May be asked to participate in special projects (i.e. conversion, release, disaster recovery, system upgrades)
• Participates in acquisitions conversions or de-conversions as assigned.
• Other duties as assigned

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 1 year of Customer Service and banking experience
• High School Diploma or equivalent
• Basic knowledge of Word & Excel
• Basic Computer Skills

Preferred Knowledge and Skills

• Prior clerical/data entry experience preferred

Level of Complexity and Scope

• Entry Level to Intermediate, with some routine tasks.

Degree of Independence and Decision-Making

• Must be self-motivated and ability to work independently.

Required Supervisory Responsibilities

• This role has no supervisory responsibilities.

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.
• Occasionally stands and walks.
• Frequently sits.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

Pay Range

$19.47/hr - $22.12/hr

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits G