Senior Product Manager, Digital

Wyndham Hotels & Resorts is now seeking a Senior Product Manager, Digital to join our team at the Remote in the United States location in Remote, Remote.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This hands-on Senior Product Manager, Digital is responsible for leading & delivering key portfolio initiatives to meet business objectives for digital platforms for Wyndham Hotels & Resorts 23+ brands to continuously optimize the digital value proposition for our franchisees & guests, with the objective of driving conversion through effective shopping funnel engagement as well as enabling loyalty experiences to drive repeat bookings. As part of this effort, this role will support owner needs and priorities, understand & address guest friction points as well as serve as the primary point of contact for engaging and communicating with stakeholders and senior leadership on related initiatives, opportunities, status, risk and mitigation strategies. This role will also serve as the Product lead for Digital Production Support ensuring franchisee & guest impacting issues are prioritized & resolved in a timely & effective manner.

The ideal candidate will have experience in consumer-facing brand websites and mobile apps with a focus on booking journeys, personalization, and loyalty experiences, leveraging data analytics, customer feedback, marketing insights, and competitive research to develop problem statements & hypotheses to enable informed decisions for product enhancements and defect prioritization to solve guest and owner problems. The candidate will also have experience with AI-powered travel products that provide enhanced search capabilities for hotel portfolio discoverability, personalization and booking

What you'll do

• Serve as Product lead for new initiatives including project inception documentation by developing problem statements & hypotheses leveraging qualitative & quantitative insights to inform Product direction on friction points & enhancement opportunities
• Serve as Product lead for launching and scaling AI-assisted search and book capabilities, ensuring feature prioritization and guest experience aligning with business goals, user needs and best practices.
• Within an Agile model, conduct User Story development & grooming, in collaboration with key stakeholders, Digital & cross-functional teams ensuring all business requirements are compliant with standards, accurately captured, traceable, tested and deployed
• Project management support for release planning, on-boarding project managers, guidance for project objectives, plan milestone development and operating standards for defect triage and escalations
• QA support including regression scope & process review, guidance for continuous improvement and RCA review for defect leakage into UAT and production
• Oversee and execute user acceptance testing and provide direction and leadership to cross-functional teams during defect triage to ensure testing is executed in an effective & timely manner, business requirements are met, and a quality deliverable is achieved
• Plans, coordinates and supports business objectives & operational dependencies and criteria for go-to-market success
• Evaluate, triage, and prioritize customer impacting production issues & defects and manage resolution through collaborative partnership with product managers, technology & operations teams, and stakeholders. Collaborate with teams as required on escalated P1 & P2 production incidents to ensure timely and effective resolution.
• Collaborate closely with business and international stakeholders and partners on requirements, priorities & objectives including Creative, Analytics, Optimization, Digital Ops, QA, RMO, DevOps, Franchise Ops, Revenue Strategy, Brand Marketing, Loyalty, Legal, PMO as well as leads and