Assistant General Manager

DIN TAI FUNG RESTAURANTS
LOCATION: 1633 Broadway, New York, NY 10019 (Paramount Plaza)
SALARY RANGE FOR ASSISTANT GENERAL MANAGER: $137,000 - $171,000 annual base salary

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

BENEFITS FOR ASSISTANT GENERAL MANAGER:

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance 
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match 
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts 
• Opportunities for growth; we love promoting within!

JOB PURPOSE: 
The Assistant General Manager (AGM) is responsible for supporting the General Manager in overseeing the daily operations of the restaurant, with a primary focus on front-of-house execution, team leadership, financial performance, and guest satisfaction. The AGM leads and develops the Service Manager and Assistant Service Manager teams while collaborating closely with the Bar Manager to ensure a consistent, high-quality brand experience across the restaurant.

JOB RESPONSIBILITIES:

• Validate FOH schedules for GM review and ensure compliance with labor standards. Submit people transactions such as promotions, demotions, and other employment changes in partnership with People + Culture. Coach and document corrective actions and performance development for FOH managers and hourly team members. Lead the training and development of Service and Assistant Service Managers to build a strong leadership pipeline.
• Responsible for conducting interviews, making final hiring decisions for non-exempt BOH staff and assist with the hiring process for managerial roles.
• Ensure completion and accuracy of FOH operational tasks (opening/closing checklists, service audits) and guest service standards operational platforms.       
• Teach, coach, and maintain brand standards while ensuring the team is updated on new rollouts, promotions, and changes. Teach, coach, and reinforce brand standards with all FOH staff and leadership. Ensure timely and consistent communication of promotions, menu rollouts, service initiatives, and operational changes. Partner with the Bar Manager to ensure consistent messaging across all guest-facing departments.
• Collaborate with the GM to develop FOH staffing plans and succession strategies. Assist in implementing strategies to drive key guest metrics (e.g., hospitality scores, table turn times) and operational KPIs. Lead FOH operational meetings and support manager development through clear, action-oriented communication.
• Train and coach FOH team members to uphold service excellence standards, food safety protocols (as applicable to service areas), and compliance with health department and brand requirements. Review guest feedback reports and collaborate with FOH leaders to develop corrective action plans when necessary. Maintain cleanliness and appearance in all FOH areas.
• Ensure FOH teams are certified and up to date with required service and safety training. Validate that all FOH employees are trained and proficient in key areas (service steps, POS systems, guest recovery techniques).

JOB REQUIREMENTS:

• High school dioploma or equvilant; Bachelor's degree preferred.  
• 2+ years restaurant management experience in casual or upscale casual dining.  
• Strong financial acumen.
• High level understanding of full service dining operations.
• Ability to stand for long periods of time.
• Ability to lift 20+ lbs. 
• Comfortable with being exposed to hot and cold temperatures. 

Note:  This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative. 
Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
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