Hospitality Associate

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

The Hospitality Associate is responsible for executing on various hospitality initiatives and associated support services to offer best-in-class service to NBCU clients. This includes supporting amenity experience initiatives, meetings, and special events.

Key Responsibilities:

Front Desk Receptionist

• Serves visitors by greeting, welcoming, and directing them appropriately. Issues visitor badges
• Notifies company personnel of a visitor’s arrival
• Responsible for monitoring email accounts and answering the reception desk phone
• Assist employees with requests and questions

Conference Center Management

• Manage and book conference rooms, maintaining room schedules through the booking system
• Communicate directly with clients as necessary, before, during, and after meetings and events; maintaining positive relationships and responding to inquiries and requests in a timely manner
• Coordinate and manage NBCU trade services including catering, A/V, janitorial, movers, and security; submit work orders as needed
• Perform additional duties as assigned

Event Management

• Assist with planning and coordinating after-hours events held throughout NY/NJ facilities, coordinating client communication and trade services
• Work with Food Service team to plan menu offerings and coordinate with client
• Serve as on-site host during these events, ensuring smooth operations, client satisfaction and effectively handling any issues that arise

This position is eligible for company-sponsored benefits, including medical, dental, vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. 

Salary range: $60,000-$75,000

Qualifications

Minimum 1 year customer service experience

Eligibility Requirements

Willingness to work overtime and on weekends with short notice.

Desired Characteristics:

• Exceptional communication and facilitation skills with all levels of employees, including excellent executive presence
• Highly collaborative problem solver
• Strong sense of urgency and commitment
• A highly service-orientated mindset
• Pro-active thinker with understanding of how to apply data
• High level of attention to detail and follow-through
• Ability to prioritize and juggle numerous projects and deadlines within an extremely fast paced and high-volume environment
• Self-motivated with the ability to work both independently and with a team

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 203618572